Introduction
With workers now having the ability and choice to work from home, VSM Everywhere (VSM-E) provides customers and business partners with a tool to help monitor and diagnose unmanaged systems that are active outside of an office environment.
Setting Up VSM Everywhere
What You Will Need
Before installing the VSM-E client you will need the following:
- A Virsae Cloud Collector and the URL and Port for this collector
- A copy of the VSM-E silent installer
- A VSM Everywhere profile group configured in the web portal
- Administrator-level permissions on the machine where the VSM-E client will be installed.
Configuring a Cloud Collector
The VSM-E client is designed to communicate with a VSM Cloud Collector. Click here for instructions on setting up an Equipment Location with the 'Appliance' type set to Virtual (Virsae Cloud).
Once a VSM Cloud Collector has been administered please contact support@virsae.com to request the URL and Port for this collector.
Getting the Silent Installer
Contact support@virsae.com for a copy of the VSM-E installer package.
Configuring a VSM Everywhere Profile Group
Before a VSM-E client can start tracking the performance of a system, it must first know what metrics it needs to track. This is determined by creating a VSM-E Profile group.
To create a Profile Group go to the Virsae Web Portal and then navigate to Service Desk > Equipment Locations > VSM Everywhere.
Customer View (of Equipment Locations):
Business Partner view (of Equipment Locations):
VSM Everywhere (From Equipment Locations):
Once you reach the Profile Groups page, you will see the following.
A profile group represents a set of metrics that the VSM-E client will track.
To configure a profile group, click the "+" button at the bottom of the group list to begin adding a new group.
Enter a group name and choose which metrics you wish to track. Once complete click the 'Add Group' button
The table below describes what each option represents.
| Field | Description |
|---|---|
| Group Name | The name of the profile group. |
| Set As Default Group | If a collector cannot find a group that is requested by a VSM Everywhere client, this is the group that will be used. |
| Performance Counter Probe Enable | Enables the Performance Counter probe. If this option is not selected, you cannot select the "Disk", "Memory", "Process", and "Processor" options. |
| Disk | Tracks the disk usage of a system. |
| Memory | Tracks the memory usage of a system. |
| Process | Tracks the running process on the host system. |
| Processor | Tracks the CPU usage of a system. |
| Speed Test Probe Enable | Enables the Speed Test Probe, which measures internet performance from the host |
A collector MUST have a default group.
When you create your first group, it will automatically be set as the default.
Default groups have a tick beside their name in the side navigation bar.
You can edit groups at any point by pressing the "Edit Group" button. All fields are editable.
You can also delete groups at any time.
A collector MUST have a default group.
As such, when a default group is deleted and another group is available, it will be set as the default automatically.
Installing VSM Everywhere
After everything has been set up, to install VSM-E, use the MachineProxyAgentE_Installer.msi to install via a command-line interface.
The installer accepts all of the default command line arguments provided by an MSI, as well as two additional arguments: CGWS and GROUP.
You can use either Command Prompt or PowerShell to install.
Installing Via Command Prompt
To get started with the installation we need to open Command Prompt in administrator mode.
First, press the Windows Key on your keyboard or click the Start icon on your taskbar.
Next search for "Command Prompt".
Find the "Command Prompt" option in the results.
Next press "Run As Administrator"
After opening the command-line interface, use the Installation Commands section to create an installation string.
Install Via Powershell
To get started with the installation we need to open Powershell in administrator mode.
First, press the Windows Key on your keyboard or click the Start icon on your taskbar.
Next search for "Powershell".
Find the "Powershell" option in the results.
Next press "Run As Administrator"
After opening the command-line interface, use the Installation Commands section to create an installation string.
Install Via Microsoft Intune
Prepare a Win32 App For Intune
To install the VSM Everywhere client using Microsoft Intune, you will need to convert the .msi installer into the .intunewin type.
Follow the instructions detailed inside of the Prepare Win32 app content for upload article with the MachineProxyAgentE_Installer.msi installer.
Add A Win32 App
Once the .intunewin file has been created, we can add it to Microsoft Intune which will automate the installation of the VSM Everywhere client to devices.
Use the Add, assign, and monitor a Win32 app in Microsoft Intune tutorial to add the installer to Microsoft Intune.
For "Step 2: Program", in the above tutorial, use the Installations Commands section on this page to define your install and uninstall commands.
Use the following GUID for the uninstall command: {FCC97786-7AD7-49B0-98C2-131F864C6BA1} .
I.e. the uninstall command will be:
msiexec /x "{FCC97786-7AD7-49B0-98C2-131F864C6BA1}"
For "Step 4: Detection Rules", use the "File" option and check for the folder "C:\Program Files\Virsae Group\Machine Proxy Agent E".
Collecting Logs
If an installation fails, use the Win32 app installation troubleshooting guide to collect logs from where you have defined logs to be sent in the installation command that was defined
in the Add a Win32 App section.
Logs will only be available if installations have FAILED.
App Availability and End User Notifications
To control what notifications an end-user receives and when the VSM Everywhere client should be installed by, see the section linked here: "Set Win32 app availability and notifications".
Installation Commands
To install the VSM Everywhere client, via your preferred command-line interface, use the following lines:
// Command Prompt > msiexec /i "C:\Path\To\MachineProxyAgentE_Installer.msi" /qn /norestart //Powershell > Start-Process msiexec.exe -Wait -ArgumentList '/i C:\Path\To\MachineProxyAgentE_Installer.msi /qn /norestart'
You can omit the path to the installer MSI by changing the working directory in the command-line interface to where the installer is located.
To change directory in Command Prompt use :
// Command Prompt > cd "C:\Path\To\Installer\Location" // Powershell > Set-Location 'C:\Path\To\Installer\Location'
See the sections below to enable installation logging, set which collector the VSM Everywhere client should connect to, and what group the client should be a part of.
Enable Installer Logging
A full list of logging options are available here.
For ease of reference, you can activate verbose logging using the /L*v switch.
// Command Prompt > msiexec /i "C:\Path\To\MachineProxyAgentE_Installer.msi" /qn /norestart /L*v "C:\path\to\install.log" //Powershell > Start-Process msiexec.exe -Wait -ArgumentList '/i C:\Path\To\MachineProxyAgentE_Installer.msi /qn /norestart /L*v C:\path\to\install.log'
CGWS Argument
The CGWS argument is used to specify the URL and port that the VSM-E client will communicate to your VSM Cloud Collector.
Please contact support@virsae.com for the URL and Port to use in this argument. in this example it is a356dhgj4g5j690f9e333a60da991.vl-beta.virsae.io:443
// Command Prompt > msiexec /i "C:\Path\To\MachineProxyAgentE_Installer.msi" /qn /norestart /L*v "C:\path\to\install.log" CGWS="a356dhgj4g5j690f9e333a60da991.vl-beta.virsae.io:443" //Powershell > Start-Process msiexec.exe -Wait -ArgumentList '/i C:\Path\To\MachineProxyAgentE_Installer.msi /qn /norestart /L*v C:\path\to\install.log CGWS=a356dhgj4g5j690f9e333a60da991.vl-beta.virsae.io:443'
GROUP Argument
The GROUP argument takes the group name of a VSMe Profile Group configured inside of a web portal. If VSM Everywhere is installed with no group name, or if the collector could not find the requested group, the default Profile Group will be used instead.
// Command Prompt > msiexec /i "C:\Path\To\MachineProxyAgentE_Installer.msi" /qn /norestart /L*v "C:\path\to\install.log" CGWS="a356dhgj4g5j690f9e333a60da991.vl-beta.virsae.io:443" GROUP="NZ/AUS" //Powershell > Start-Process msiexec.exe -Wait -ArgumentList '/i C:\Path\To\MachineProxyAgentE_Installer.msi /qn /norestart /L*v C:\path\to\install.log CGWS=a356dhgj4g5j690f9e333a60da991.vl-beta.virsae.io:443 GROUP=NZ/AUS'
Uninstall Command
To uninstall the VSM Everywhere Client from a command line, use one of the following commands.
// Command Prompt > msiexec /x "C:\Path\To\MachineProxyAgentE_Installer.msi" /qn /norestart /L*v "C:\path\to\uninstall.log" //Powershell > Start-Process msiexec.exe -Wait -ArgumentList '/x C:\Path\To\MachineProxyAgentE_Installer.msi /qn /norestart /L*v C:\path\to\uninstall.log'