Introduction

With workers now having the ability and choice to work from home, VSM Everywhere (VSM-E) provides customers and business partners with a tool to help monitor and diagnose unmanaged systems that are active outside of an office environment.

Setting Up VSM Everywhere

What You Will Need

Before installing the VSM-E client you will need the following:

• A Virsae Cloud Collector and the URL for this collector
  • PC's that will have VSM-E installed will require outbound internet access to the Cloud Collector URL on TCP port 443 using HTTPS, and the Ookla Speedtest server network on TCP port 8080 using HTTP and HTTPS.
• A copy of the VSM-E installer
• A VSM Everywhere profile group configured in the web portal
• Administrator-level permissions on the machine where the VSM-E client will be installed.

Configuring a Cloud Collector

The VSM-E client is designed to communicate with a VSM Cloud Collector. Click here for instructions on setting up an Equipment Location with the 'Appliance' type set to Virtual (Virsae Cloud).

Once a VSM Cloud Collector has been administered please contact support@virsae.com to request the URL for this collector.

Getting the Installer

The VSM-E installer is available in 'Service Desk> Files and Folders' - Then navigate to 'Shared with me> Virsae> VSM>VSM Software> VSM-Everywhere'

System Requirements

Configuring Profile Group for VSM Everywhere 

Before a VSM-E client can start tracking the performance of a system, it must first know what metrics it needs to track. This is determined by creating a VSM-E Profile Group.

To create a Profile Group go to the VSM Web Portal and then navigate to Service Desk > Equipment Locations > VSM Everywhere.

Customer View menu ( Service Desk > Equipment Locations):

Business Partner view (from Customer tile > Service Desk > Equipment Locations):

Select VSM Everywhere (from the required Equipment Location):

When on the Profile Groups page for the first time, you will see "No Profile Groups Found"

1. To configure a profile group, click the "+" button at the bottom of the group list to begin creating a new group
2. Enter a Group Name and
3. Choose which metrics you wish to track by selecting Enabled and then the desired metrics
4. Once complete click the 'Add Group' button

A Profile Group represents a set of metrics that the VSM-E client will track:

The table below describes what each option represents.

The Default group will have a tick beside the name in the side navigation bar.

You can edit groups at any point by pressing the "Edit Group" button. All fields are editable.

You can also delete groups at any time. 

Installing VSM Everywhere

VSM Everywhere can be deployed to each target machine manually via an installation package or automatically via a software deployment tool such as Microsoft Intune.

Both methods are detailed below:

Manual Installation

Obtain the latest installation package via your Virsae Service Delivery Manager or support@virsae.com. 

The installation  will be within a ZIP file which you must extract. To do this right click on the ZIP file and select 'Extract All...' you will then be prompted to confirm the directory to extract the files to, most times the default suggestion will be fine.

Once the files are extracted right click on the setup.exe file and then select 'Run as administrator'.

You may be presented with a Windows User Account Control dialogue warning this installation is from an unknown publisher. If you cannot confirm the source of the install files is Virsae, then please do not continue, otherwise let the installation continue.

You will then be presented with the installer title page, click 'Next' to continue.

The end user license agreement will be presented. Once you have read and accept this please check the 'I accept...' box and then click 'Next' to continue.

The default installation location will then be presented. For most installations this location will be fine, however if you wish to install to a different location please modify this then click 'Next' to continue.

Next you will have the opportunity to enter proxy details if required, or continue without a proxy. Click 'Next' to continue.

Next you will be able to select the use of the Virsae Self signed Certificate (this is the default and will be used in most cases) or you can select to use the Virsae CA signed Certificate or a Custom Certificate, both of these options will require the Virsae Support team to work with you.

• Use Virsae self-signed certificate
  • Customer elects to use Self-Signed Virsae certificate
• Use Virsae CA Signed certificate
  • Customer elects to use Virsae's public DigiCert certificate
  • This certificate expires in July 2024
  • Requires Virsae Support to update the virtual collector with the appropriate certificate
• Use custom certificate
  • Customer elects to use their own preferred publicly signed certificate
  • Requires Virsae Support to update the virtual collector with the appropriate certificate

Once you have made your selection, Click 'Next' to continue.

You will then be prompted to enter your Virtual Collector URL and the name of the profile group you setup earlier.

If you do not have a Virtual Collector URL, please contact your Virsae Service Delivery Manager or support@virsae.com 

Once these value have been entered click on the 'Check' button to confirm connectivity to the cloud.

If connectivity is working correctly you will see a 'Successfully Connected' dialogue presented. If you are not successfully connected please double check the URL and Profile Group and check that you have internet connectivity open on port 443 to the Virtual Collector URL.

If your test was successful, click 'OK' then "Next' to continue.

Confirm your installation by clicking the 'Install' button.

Your installation will proceed, once complete click the 'Finish' button to close the installer.

This completes installation of the VSM Everywhere client.

Install Via Microsoft Intune

Prepare a Win32 App For Intune

To install the VSM Everywhere client using Microsoft Intune, you will need to convert the .msi installer into the .intunewin type.

Follow the instructions detailed inside of the Prepare Win32 app content for upload article with the VSM_Everywhere.msi installer.

Add A Win32 App

Once the .intunewin file has been created, we can add it to Microsoft Intune which will automate the installation of the VSM Everywhere client to devices.

Use the Add, assign, and monitor a Win32 app in Microsoft Intune tutorial to add the installer to Microsoft Intune.

For "Step 2: Program", in the above tutorial, use the examples below on this page to define your Install and Uninstall commands. Include the version number provided in the MSI. This will help with support and updates. 

msiexec /i VSM_Everywhere.msi /qn /norestart /L*v "C:\Windows\Temp\install.log" TARGETDIR="C:\Program Files\Virsae Group\Machine Proxy Agent E" CGWS="a356dhgj4g5j690f9e333a60da99x.VL-beta.virsae.io:443" GROUP="NZ/AUS"

Some additional parameters are available for setting Proxy Server and Certificate options. If these are omitted from the script then Proxy will be set to false, and communication will use the Virsae Self Signed Certificate.

Proxy Server Parameters:

• USE_PROXY=
  • "true"
    • Customer elects to use a proxy server
  • "false"
    • Customer elects to not use a proxy server
• PROXY_SERVER="FQDN_OR_IPADDRESS"
  • Input an IP Address or FQDN as the target proxy endpoint to connect to
• PROXY_PORT="PORT"
  • Input which port number on the target proxy server to communicate with

Certificate Parameters:

• CERT=
  • "SelfSigned"
    • Customer elects to use Self-Signed Virsae certificate
  • "VirsaeCA"
    • Customer elects to use Virsae's public DigiCert certificate
    • Requires updating the virtual collector with the appropriate certificate
  • "Custom"
    • Customer elects to use their own preferred publicly signed certificate
    • Requires updating the virtual collector with the appropriate certificate
• CERT_CN="CERTIFICATE_TARGET_HOST"
  • Can only be used when CERT="Custom"
  • Represents the Certificate Target Host to validate against

msiexec /i VSM_Everywhere.msi /qn /norestart /L*v "C:\Windows\Temp\install.log" TARGETDIR="C:\Program Files\Virsae Group\Machine Proxy Agent E" CGWS="a356dhgj4g5j690f9e333a60da99x.VL-beta.virsae.io:443" GROUP="NZ/AUS" CERT="Custom" CERT_CN="certificate.host.com" USE_PROXY="True"  PROXY_SERVER="192.168.10.89"  PROXY_PORT="3128"

For "Step 4: Detection Rules", Manually configure a detection rule, selecting MSI and enter the version GUID above. Optionally use "File" detection and check for the folder "C:\Program Files\Virsae Group\Machine Proxy Agent E".

In Supersedence set the previous version you want upgraded by this version and ensure 'Uninstall previous version' is set to No.

Collecting Logs

If an installation fails, use the Win32 app installation troubleshooting guide to collect logs from where you have defined logs to be sent in the installation command that was defined

in the Add a Win32 App section.

App Availability and End User Notifications

To control what notifications an end-user receives and when the VSM Everywhere client should be installed by, see the section linked here: "Set Win32 app availability and notifications".