This section makes frequent use of data contained in the Technical Requirements.
All relevant sections of the Technical Requirements Data collection should be completed or known before commencing with the steps in this section.
All customers will require at least one Equipment location to be administered.
Equipment locations are where the VSM Collector, and all applications and servers to be monitored are administered.
One VSM Collector can support several Unified Communications Servers, Media Gateways, other servers or devices.
If the solution is distributed over multiple sites AND it is essential that VSM continues to monitor all servers in the event of a WAN failure, then multiple VSM collectors may be required.
Adding an Equipment Location
To add an equipment location, from the Business Partner landing page click on the required customer and select Service Desk > Equipment Locations from the menu.
Click the Add Location button.
Add Equipment Location
Details
On the 'Details' tab, provide a relevant location name and description for this Equipment Location.
Best-practice is to use a name that identifies the specific site where the VSM collector is installed.
The Description box is optional, however best practice would be to add the IP address of the Windows Client Host Machine, Virtual Machine or RaspberryPi for future reference.
The address details will be automatically populated from the customer details.
Confirm these details are relevant to the actual location of the collector.
It is important, for correct functionality, that the time zone matches the configured time zone of the monitored equipment.
Appliance
Click on the 'Appliance' tab.
On the 'Appliances' tab select the Collector type from the dropdown list (Hardware (Legacy only), Software (Windows Client or Linux Virtual Machine, RaspberryPi), or Virtual (Virsae Cloud)
If you select Software or RaspberryPi then the Appliance Name, Mac Address, IP Addressing and Appliance Alarms are not required.
The value in the 'Default Site Name' field, if populated, will be used as the 'Site' detail for any alarm notifications raised for this device.
Legacy Hardware Appliance Only
If a Legacy Hardware Appliance is being installed the MAC address, a Name, and the IP addressing are required to be entered. The MAC address can be found on a label on the appliance itself.
To allow VSM to generate alarms and notifications, if the appliance is offline, ensure the 'Enable Appliance Create Alarms' box is checked and that the appropriate number of minutes is set in the 'Create Appliance Alarm Interval Minutes' that suit your own business rules.
A lower number of minutes here will result in more frequent alarms due to minor internet outages, whereas a longer duration may result in you having a larger window of missing information in VSM - should there be an extended fault. The default value is 10 minutes.
Virtual Collector Only
If a Virtual Collector is being administered then only the 'Details' and 'Appliance' tab's are required to be populated before clicking the 'Add' button.
SNMP
Click on the 'SNMP Traps' tab.
On the SNMP Traps tab, check the 'Enable V3 Traps' box if the equipment you are going to monitor sends traps using SNMP V3.
Once this box is checked you can add an SNMP v3 username, Select Authentication and Privacy Protocols and set the respective passwords for these protocols.
Enter the appropriate details and then click the + button to the right to save these details.
Many applications support different protocols for Authentication and Privacy. If you can find a suitable combination that is supported by all applications
you intend to monitor, you only need one entry in this section, however, if required you can add multiple SNMP V3 usernames with different protocol sets.
File Transfer
File transfer protocols need to be set up to enable features like CDR, CMR, Syslog, Backups, ECHI etc. For security reasons, file transfer is disabled by default.
As most applications use SFTP or SCP for backups, we recommend enabling SFTP and SCP at this point if the customer is subscribed to 'Continuity Management'.
To add an SFTP/SCP user, populate the Username, Password, Protocol, Upload type fields then click on the '+' button to save the credentials.
VQM
Click on the 'VQM' tab.
To receive Voice Quality Management (VQM) statistics an RTCP receiver needs to be setup.
An RTCP receiver listens for RTCP streams from the Unified Communications equipment. This information is then used to populate Voice Quality Management reports and Dashboards in VSM.
Each separate Unified Communications Manager and its associated adjuncts should send its RTCP data to a unique VSM RTCP Receiver.
For example, if this location monitors three separate Avaya Communication Managers, there should be three separate RTCP receivers. Each receiver must use a different port.
VSM can relay RTCP data to third party RTCP collectors. To configure a relay enter the IP Address and Port of the target in the 'Redirect Address' field.
Where multiple destinations are required, use the following format: IPADDRESS1:PORT1;IPADDRESS2:PORT2
Populate the RTCP Receiver Name, Port and Redirect Address (If required), then click the '+' button to save the configuration.
Click on the ‘Add’ button to save the Equipment Location you have just created.