CMS Configuration

Adding a new CMS Login

Create an Administrator account. The VSM Probe requires access with Administrative rights. Add an account that when used provides access to the Solaris / Linux bash prompt.

Create CMS user account:

• SSH connect to the CMS and log in using your ‘cmssvc’ credentials or a ‘super user’ account.
• At the command prompt type “su root”
• When prompted enter the ‘root’ user password
• Use the command “useradd NAME” where NAME is the account name you want to create and hit enter
• Use the command “passwd NAME” where NAME is the account name you just created to set the account password and hit enter
• Enter the password then hit enter (you will need to do this twice)
• Enter the command “chage –M 99999 username NAME” where NAME is the account you just created and hit enter to set the CMS account password to not expire.
• Enter the command “usermod -g 1001 NAME” where NAME is the account you just created. This will add the new user to the CMS user group.

SNMP

SNMP is used to capture alarms raised by CMS. The VSM Probe Server must be added as a destination for SNMP traps.

SNMP is configured via the CMS management portal.

Configuring an Alarm Destination

Start the Alarm Origination Manager by running the following command:

/cms/aom/bin/aom_tool

The system displays the following messages. Enter the number associated with the Configure the Alarm Destination option, and press Enter:

CMS Alarm Origination Manager

The system displays the following message. Enter the number associated with the SNMP/SAL option, and press Enter:

CMS Alarm Origination Manager - SNMP

The system displays a list of SNMP configuration options. Enter the number associated with the Add an SNMP User option, and press Enter:

CMS Alarm origination Manager Add SNMP User

The system displays the input prompt for SNMP username. Enter the following details:

CMS SNMP User Field Description

CMS SNMP User Configuration

The following summary screen is presented. Press Enter to accept:

CMS SNMP User Summary

The system adds the SNMP user, then displays the following screen when done. Enter the number associated with the Add an SNMP connection option, and press Enter:

CMS Alarm Origination Manager Add SNMP Connection

Enter the number associated with NMS, and press Enter:

CMS Add Network Management System

The system displays the input prompt for the destination IP address. Enter the following details:

CMS SNMP Connection Field Description

CMS SNMP Connection Configuration

Enter y.

The following summary screen is presented. Press Enter to accept:

CMS SNMP Connection Summary

Press Enter.

The system adds the SNMP Connection, then displays the following screen when done:

SNMP Connection added

Enter q to quit, and press Enter.

Login to the VSM Web Portal. For the particular customer, select Availability Manager > Manage Alarms:

CMS Test INADS

The Test Alarm should show as an alarm. If not, trouble-shoot the configuration.

CMS External Call History (Optional)

If CMS is licensed for External Call History (ECHI) then this feed can be directed to VSM.

VSM will receive this feed via FTP.

You can check if the Handler is installed by checking if the /export/home/pserv/ech/ directory exists on the CMS server

Navigate to CMS ECHI Configuration for setup instructions.

Web Portal Configuration

Add CMS

Login to the VSM web portal using your credentials and password.

For your customer, select Service Desk > Equipment Locations. Right-click on the Equipment Location (Appliance) that will serve this particular CMS and select ‘Manage Equipment’

At the bottom of the ‘Manage Equipment’ page click on the ‘Add Equipment’ Button

A form will open which you can populate with the equipment details as per the table below. 

Select the Vendor ‘Avaya’ and Product ‘Call Management System’.

Web Portal – Add Equipment

If you are adding more than one piece of the same equipment type check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.

Web Portal – Add CMS Field Description

Web Portal - CMS Configure Equipment

Complete the Equipment tab and then click on the ‘SNMP Query’ tab.

Click on the down arrow, and select the SNMP version you wish VSM to use for querying the CMS:

SNMP V1 or V2

Web Portal – CMS SNMP V1/V2 Query

CMS SNMP V1/V2 Field Descriptions

SNMP V3

Web Portal – CMS SNMP V3 Query

CMS SNMP V3 Field Description

Once all fields are populated Click on the Test Access button. This will test that VSM can connect to the CMS using the settings you have entered:

Web Portal – CMS Test Access

Both SSH and SNMP should return success. If not, trouble-shoot the configuration.

Once testing is successful, click Add.