There are two parts to the configuration, the first being the server(s) under management, and the second being the supporting configuration on the web portal.

Both are covered in this chapter.

CMS Configuration

Adding a new CMS Login

Create an Administrator account. The VSM Collector requires access with Administrative rights. Add an account that when used provides access to the Solaris / Linux bash prompt.

Create CMS user account:

• SSH connect to the CMS and log in using your ‘cmssvc’ credentials or a ‘super user’ account.
• At the command prompt type “su root”
• When prompted enter the ‘root’ user password
• Use the command “useradd NAME” where NAME is the account name you want to create and hit enter
• Use the command “passwd NAME” where NAME is the account name you just created to set the account password and hit enter
• Enter the password then hit enter (you will need to do this twice)
• Enter the command “chage -M 99999 NAME” where NAME is the account you just created and hit enter to set the CMS account password to not expire.
• Enter the command “usermod -g 1001 NAME” where NAME is the account you just created. This will add the new user to the CMS user group.

SNMP

SNMP is used to capture alarms raised by CMS. The VSM collector must be added as a destination for SNMP traps.

SNMP is configured via the CMS management portal.

Configuring an Alarm Destination

Start the Alarm Origination Manager by running the following command:

/cms/aom/bin/aom_tool

The system displays the following messages. Enter the number associated with the Configure the Alarm Destination option, and press Enter:

The system displays the following message. Enter the number associated with the SNMP/SAL option, and press Enter:

The system displays a list of SNMP configuration options. Enter the number associated with the Add an SNMP User option, and press Enter:

The system displays the input prompt for SNMP username. Enter the following details:

CMS SNMP User Field Description

The following summary screen is presented. Press Enter to accept:

The system adds the SNMP user, then displays the following screen when done. Enter the number associated with the Add an SNMP connection option, and press Enter:

Enter the number associated with NMS, and press Enter:

The system displays the input prompt for the destination IP address. Enter the following details:

CMS SNMP Connection Field Description

Enter y.

The following summary screen is presented. Press Enter to accept:

Press Enter.

The system adds the SNMP Connection, then displays the following screen when done:

Enter q to quit, and press Enter.

Login to the VSM Web Portal. For the particular customer, select Availability Manager > Manage Alarms:

The Test Alarm should show as an alarm. If not, trouble-shoot the configuration.

CMS External Call History (Optional)

If CMS is licensed for External Call History (ECHI) then this feed can be directed to VSM.

VSM will receive this feed via SFTP or FTP.

You can check if the Handler is installed by checking if the /export/home/pserv/ech/ directory exists on the CMS server

Navigate to CMS ECHI Configuration for setup instructions.

Web Portal Configuration

Add CMS

Login to the VSM web portal using your credentials and password.

For your customer, select Service Desk > Equipment Locations. Right-click on the Equipment Location that will serve this particular CMS and select ‘Manage Equipment’

At the bottom of the ‘Manage Equipment’ page click on the ‘Add Equipment’ Button

A form will open which you can populate with the equipment details as per the table below. 

Select the Vendor ‘Avaya’ and Product ‘Call Management System’.

If you are adding more than one piece of the same equipment type check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.

Web Portal – Add CMS Field Description

Test Access

Once all fields are populated Click on the Test Access button. This will test that VSM can connect to the CMS using the settings you have entered:

Both SSH and SNMP should return success. If not, troubleshoot the configuration.

Once testing is successful, click Add.