The Calls in Progress dashlet joins disparate RTCP streams together to display calls. The quality in each direction is not necessarily the same.
When trying to improve the end-user experience, it's important to zoom in on the outliers. This dashboard brings those needing attention into visibility. To assist with this:
- The first 200 worst calls are displayed at the top
- The dashboard uses the CMDB to attach the name of the caller or resource
- Streams can be filtered, which helps support staff to establish patterns
- Party A or Party B
- IPNR
- MOS
- Source IP and Name
- Remote IP and Name
- Right click on a stream for more details
- Type/Location
- Hardware and Software versions
- Network Settings
- Protocol settings
- QOS settings
Note the filter bar on the MOS column. Where we have been unable to calculate the MOS, the value is NULL and this is shown as -1 to enable filtering.
