The Calls in Progress dashlet joins disparate RTCP streams together to display calls. The quality in each direction is not necessarily the same.
When trying to improve the end-user experience, it's important to zoom in on the outliers. This dashboard brings those needing attention into visibility. To assist with this:

  • The first 200 worst calls are displayed at the top 
  • The dashboard uses the CMDB to attach the name of the caller or resource
  • Streams can be filtered, which helps support staff to establish patterns
    • Party A or Party B
    • IPNR
    • MOS
    • Source IP and Name
    • Remote IP and Name
  • Right click on a stream for more details
    • Type/Location
    • Hardware and Software versions
    • Network Settings
    • Protocol settings
    • QOS settings


Note: The gauge on the filter bar for the MOS column goes from minus one (-1) to five. Where we have been unable to calculate the MOS, the value is NULL and this is shown as -1.  


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