This section makes frequent use of data contained in the Technical Requirements.

All relevant sections of the Technical Requirements Data collection should be completed or known before commencing with the steps in this section.

Configure CUC AXL User

Navigate to Cisco Unity Connection Administration >> Users >> Add New


CUC AXL User Parameters          

Field

Value

User Type

User without Mailbox

Based On Template

Depend on the templates configured on your system if none choose administrator template

Alias

Enter Name (this will be the logon name).

First name

Enter First Name

Last Name

Enter Last Name

Display Name

Enter the Display Name

SMTP Address

Enter value ,or can leave it blank

Corporate Email Address

Enter Value or leave it blank,no need to have corporate mail address



Once the user is created navigate to the user and click Edit>>Roles


Choose Read Only Administrator  and click save

CUC SNMP Configuration

From the CUC server Navigate to Cisco Unified Serviceability>> SNMP and follow the steps explained in CUCM SNMP Configuration to configure SNMP.

CUC Syslog Configuration

Navigate Cisco Unity Connection Administration >>>System settings >> Enterprise parameters>>>Cisco syslog Agent >> Remote Syslog Server Name >>Enter the IP Address of VSM Prob.

Up to 5 Syslog servers can be configured so it doesn’t matter which one of them is the VSM Prob Server

From the Syslog severity for Remote Syslog messages choose the severity of Alarms (Emergency, Alert, Critical, Error, Warning, Notice, Informational or Debug)  to be sent to syslog.

CUC Backup Configuration

The following is required to configure VSM as a destination for backup files. These Backup files will be sent from the VSM Probe to the Virsae Cloud.

  • Navigate Disaster Recovery System >> Backup >> Backup Device >> Add New.
  • Follow the same steps described in CUCM Backup Configuration to configure Backup Device.
  • Configure backup scheduler by navigating to Backup >> Scheduler.
  • Define the Scheduler Name.
  • Select the Device name (the device created earlier)
  • Check the features you want to backup.
    • Ideally, check all the options:
      • Connection_GREETINGS_VOICENAMES
      • CONNECTION_DATABASE
      • CONNECTION_HTML_NOTIFICATION
      • CONNECTION_MESSAGES_UNITYMBXDB1CUC) and,
      • CUC.
  • Click save

Make sure that time of the backup is after hours to avoid any performance impact.

Enable Schedule.

Web Portal Configuration

Add CUC

Log in to the VSM web portal using your credentials and password.

For your customer, select Service Desk > Equipment Locations. Right-click on the Equipment Location (Appliance) that will serve this particular UC Server and select ‘Manage Equipment’

At the bottom of the ‘Manage Equipment’ page click on the ‘Add Equipment’ Button

A form will open which you can populate with the equipment details as per table 8. 

Select the Vendor ‘Cisco Systems’ and Product ‘Unity Connection’.


If you are adding more than one piece of the same equipment type check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.

Web Portal – Add CUC Field Description

Field

Setting

Vendor

Cisco Systems

Product

Unified Communications Manager

Equipment Name

Friendly name for this CUC

Username

Administrative Username

Password

Administrative Password

IP Address / Host Name

IP Address of server (Virtual in duplicated servers)

Site

Free text field, this information will be included in alarm notifications from the VSM Workflow.

Use Cisco APIs

Checked


Site ID information in the ‘Site’ field will advise your NOC staff of the site where the Microsoft Server is physically located. This is particularly helpful when the customer has multiple sites.


Complete the Equipment tab and then click on the ‘SNMP Query’ tab.

Click on the down arrow, and select the SNMP version you wish VSM to use for querying the CUC:

SNMP V1 or V2



CUC SNMP V1/V2 Field Descriptions

Fields

Setting

Version

V1, V2

SNMP Community String

Community String as administered on the CUC

SNMP V3


CUC SNMP V3 Field Description

Fields

Setting

Version

V3

Username

SNMP V3 Username

Authentication Protocol

SHA (recommended)

Authentication Password

Password

Privacy Protocol

DES (recommended)

Privacy Password

Password

Test Access

Once all fields are populated Click on the Test Access button. This will test that VSM can connect to the CUC using the settings you have entered:



Both SSH and SNMP should return success. If not, troubleshoot the configuration.

The SSH test ensures the VSM probe can connect to, and log in using the account configured.
The SNMP test ensures an SNMP query can be run.


Once testing is successful, click Add.

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