Ping tests provide assurance that equipment is reachable. If something goes wrong that could prevent the generation or reception of SNMP traps, ping tests will notify you, significantly reducing time for repair. These can be configured via the VSM Web Portal for each piece of equipment in a given equipment location. Note that all Equipment that is administered in VSM with an IP address is automatically checked for connectivity. Adding equipment here is only required for additional equipment that may not be administered in VSM or a public Internet service such as Google DNS (8.8.8.8) to confirm Internet access is available.

If you are a Business Partner, right click the appropriate Customer > Service Desk > Equipment Locations.

If you are the Customer, navigate to Service Desk > Equipment Locations. 

Right click the appropriate equipment location > Network > Connectivity Configuration. 

The Connectivity Configuration Page will open

Location Specific Default Settings

The connectivity configuration page is divided into two sections, either of which may be minimised using the down arrow in the gray section dividers. The top section contains the location specific default settings that enable you to do the following.

• Disable the connectivity ping for all equipment administered against this location.
• Define the frequency at which the Ping tests are performed.
• Administer the following settings which when exceeded will create and alarm message to be processed.
  • The maximum ping time in milliseconds.
  • The average ping time in milliseconds.
  •  The ping packet loss exceeds a certain percentage.

Note the ping connectivity test sends three ping packets and expect three ping responses. The packet loss is calculated as the percentage timed out packets per single poll.

Configuring default settings

Click the edit button.

Modify the default settings as required.

Click Save to store the changes or Cancel to discard the changes.

Add, Edit or Delete a Connectivity Test

To add a connectivity test, click the Add Test button.

To edit or delete an existing Connectivity Test, right click on the test and select the appropriate option from the context menu.

When adding a connectivity test, the default criteria is populated using the administered Location specific information. Administer the Name and IP Address of the equipment to be tested as well as an Site Name where required. Modify any equipment specific settings that need to vary from the default settings.

Click Add to complete the task or Cancel to discard the changes.