This section makes frequent use of data contained in the Technical Requirements.

All relevant sections of the Technical Requirements Data collection should be completed or known before commencing with the steps in this section.

There are two parts to the configuration, the first being the server(s) under management, and the second being the supporting configuration on the web portal. Both are covered in this chapter.

AES Configuration

Adding a new AES Login

Create an Administrator account. The VSM collector requires access with Administrative rights. Add an account that when used provides access to the Linux bash prompt.

The new account should be similar to the default “craft” account.

  • Start an SSH session. At the command prompt type su root. When prompted enter the ‘root’ user password.
  • Use the command useradd NAME; where NAME is the account name to create and hit enter.
  • Use the command passwd NAME; where NAME is the account name created above and hit enter. Enter the password then hit enter (need to do this twice).
  • Enter the command chage –M 99999 NAME; where NAME is the account created above and hit enter to set the System Manager account password to not expire.
If you do not have root access Your Business Partner or Avaya may be able to create this account on your behalf, or you can use the ‘cust’ credentials instead.

SNMP

SNMP is used to capture alarms raised by AES and VSM also queries the AES via SNMP to retrieve TSAPI and DMCC licensing usage statistics. The VSM collector must be added as a destination for SNMP traps and also allowed to Query the AES.

SNMP queries are configured via the AES management portal Utilities> SNMP> SNMP Agent. Enable SNMP Version 2c and set the community name to the same value as was administered in the AES setup form within VSM.


Set the ‘Authorized IP Addresses for SNMP Access’ to ‘Any IP Address’ or ‘Following IP Address’, if the latter then ensure the VSM collector IP address is populated in one of the IP address boxes below this setting, then click ‘Apply Changes’:



AES SNMP Query Field Description

Fields

Setting

Enable SNMP Version 2c

Ticked

Community Name

Same as Administered in VSM for the AES

Authorized IP Addresses for SNMP Access

Any IP address ‘or’ Following IP Addresses

If using ‘Following IP Addresses’

IP Address of the VSM collector

SNMP Traps are configured via the AES management portal Utilities> SNMP> SNMP Trap Receivers, then click ‘Add’:


Populate the required fields as per the table below and then click ‘Apply changes’:

AES SNMP Trap Field Description

Fields

Setting

Device

SSG

IP Address

IP address of VSM collector

Port

162

Notification type

Trap

SNMP Version

2c

Security Name

public 

Note: 'Public' is used as an example and is not recommended for production systems

Authentication Protocol

None (Password to be blank)

Privacy Password

None (Password to be blank)

Configuring Syslog

Navigate to the Application Enablement Services Management Console then Status > Log Manager > System Logging. Select the ‘Enable Remote Logging’ checkbox, and fill in the fields as per the table below.


AES Syslog Field Description

Field

Setting

Hostname(FQDN)/IP Address

IP Address of the VSM collector

Port

514

Enable TLS Remote Logging

NO

Facility

Choose logging facility from dropdown

 


Web Portal Configuration

Add AES

Login to the VSM web portal using your credentials and password.

For your customer, select Service Desk > Equipment Locations. Right-click on the Equipment Location that will serve this particular AES and select ‘Manage Equipment’

At the bottom of the ‘Manage Equipment’ page click on the ‘Add Equipment’ Button

A form will open which you can populate with the equipment details as per table 51. 

Select the Vendor ‘Avaya’ and Product ‘Application Enablement Server’.


 If you are adding more than one piece of the same equipment type check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.

 

Web Portal – Add AES Field Description

Field

Setting

Vendor

Avaya

Product

Application Enablement Server

Equipment Name

Friendly name for this ACM

Username

The administrative username you added to AES earlier

Password

The administrative password you added to AES earlier

IP Address / Host Name

IP Address of server (Virtual in duplicated servers)

Site

Friendly name for core site (where this server is located)



SNMP

Complete the Equipment tab and then click on the ‘SNMP Query’ tab.

Click on the down arrow, and select the SNMP version you wish VSM to use for querying the equipment:

SNMP V1 or V2

FieldSetting

Version

V1, V2

SNMP Community String

Community String as administered on this equipment

SNMP V3


FieldsSetting

Version

V3

Username

SNMP V3 Username (refer to technical requirements forms)

Authentication Protocol

SHA (Recommended)

Authentication Password

Password (refer to technical requirements)

Privacy Protocol

DES (Recommended)

Privacy Password

Password (refer to technical requirements forms)


Network Connectivity


Network connectivity settings are configured at the location level and apply to all equipment by default. See here for more information.

The default location-level network connectivity settings (which are detailed in the link above) may be overridden for specific equipment using this tab.

SettingDescription
Disable Network Connectivity Ping for EquipmentSelect 'No' (this is the default) to send out ping tests. Select 'Yes' to disable ping tests from being sent out.
Ping Frequency (minutes)Defines the amount of time (in minutes) between each ping test.
Raise an alarm when maximum ping exceeds (x) msCheck this box and define a time (in milliseconds) to raise an alarm when the ping response time exceeds your set maximum time limit.
Raise an alarm when the average ping exceeds (x) msCheck this box and define a time (in milliseconds) to raise an alarm when the ping response time exceeds your set average time limit.
Raise an alarm when packet loss exceeds (x) %Check this box and define a percentage to raise an alarm when the packet loss of pings sent exceeds your set limit.

You can define alarm raising conditions using all, none or a mixture of the above “Raise an alarm when” settings


Tagging

From the add equipment pop up you can create new tags, apply existing ones, or disassociate existing tags for a specific piece of equipment.

Essentially, this tab implements the functionality on the Manage Tags page but localizes any configuration to the equipment being configured.

See here for more information.

Test Access

Once all fields are populated Click on the Test Access button. This will test that VSM can connect to the AES using the settings you have entered:


Both SSH and SNMP should return success. If not, troubleshoot the configuration.

The SSH test ensures the VSM collector can connect to, and login using the account configured.
The SNMP test ensures an SNMP query can be run.

Once testing is successful, click Add.

 

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