Settings

When adding the Microsoft Teams Call Summary dashlet to the dashboard, it is located in the System Health category. The dashlet can be set to a summary period of 1, 6, 12 or 24 hours.

Dashlet content

1. Stream Quality - view in graphical form and a summary table. 
2. User Summary will show you how your users are engaging with MS Teams and is displayed by
   • Call Type
   • Network Type
   • Audio Device
   • Modalities
3. Platform Summary will show you what types of devices are being used
4. Feedback Summary will show you how the users rate the standard of their call.

Clicking on "Call Records" will take the user directly to the Call Records grid.

Help(?) about the Microsoft Teams Call Records Grid can be found here...

Feedback Star Rating

• Bad = 1 star
• Poor = 2 stars
• Fair = 3 stars
• Good = 4 stars
• Excellent = 5 stars
• No Rating - where the user has clicked submit on the Teams Feedback form but has not selected a star rating.

MOS Ratings - Red, Amber, Green