• Located in the System Health category, this dashlet provides a  high level overview of a customers Microsoft Teams call records, stream quality, and a summary breakdown of how Microsoft Teams is being used by call type, network type, audio devices and modalities.

          Dashlet Settings

          The dashlet can be set to a summary period of 1, 6, 12 or 24 hours. The Summary Period includes the time frame up to the last complete hour for the period selected.

      •  

        • Custom Site Name  (available to view on medium size)

          Note: Custom Sites must be configured on the Site Mapping tab of the Microsoft Teams Cloud Service to appear in the selection box on the dashlet settings.

        • Custom Sites provide a subset view of data related to calls for the configured site.

              • Customs Sites can be defined as
                • a collection of IP Address ranges for a Custom Site name
                • a single IP Address where 'From' and 'To' IP Address range is the same.

          The Custom Site Name could be a country, a state, a city, a building or perhaps a Microsoft Teams Room.


          Dashlet content

          For each call record there will usually be a minimum of 2 streams (talk and listen) and often more depending on number of participants and the modalities being used (Audio, Video, Screen sharing, etc). The total streams count will be larger than the total call records count.

          Call Records - total call records (for the chosen summary period)

          Duration - total call duration in seconds (for the chosen summary period)

          Participants - total participants from all call records for the chosen summary period

            • participants may have joined more than one call in the selected summary period
            • participants may have joined the same call more than once, using different devices eg: desktop and mobile phone


        • Unique Participants - total unique participant names

          Stream Quality - an overview of quality (MOS) in summary table and graphical form for total streams. 


          Summary pie charts - shows how your users are engaging with Microsoft Teams.

        • Totals shown are for all streams and 

          - counts both caller and callee on each Peer to Peer call

        • - counts caller on each caller for a Group Call


          • Call Type
            • Peer to Peer or Group Call
          • Network Type
            • eg: Wi-Fi, Wired, Mobile
          • Audio Device
            • Microsoft Teams certificated headset type or an Uncertified headset type
            • If a participant joins with their mobile device and transfers to their windows device on the same call then both audio devices are included in the total count
            • Highlight if users supplied with a certified headset are choosing to use another uncertified audio device
          • Modalities
            • eg: Audio, Video, Screen sharing (audio only), Video screen sharing


Platforms - shows what types of devices are being used.

            • If a participant joins with their mobile device and transfers to their windows device on the same call then both devices are included in the total count

Feedback ratings - shows how users rated the standard of their call 

            • Use this as the mechanism to report call quality issues to your IT Help Desk


Table of Dashlet links

        1. Note that link navigation is not available to Dashboard Only users. 

           Click on the link icon to navigate directly to the following: 

          • Call Records = Microsoft Teams Call records page
          • Stream Quality = Mean Opinion Score Distribution report
          • Modalities = Microsoft Teams User Activity report
          • Platforms = Microsoft Teams Device Usage report
          • Feedback Ratings = Session Quality User Feedback report


          Dashlet example - medium size

        2. When Custom Sites are selected in settings, use the dashlet menu to select Medium size to view. Click on any Custom Site to view specific site details in the main body of the dashlet.

        3.  

          Feedback Ratings

          Feedback Ratings uses the stars selected by the participants when presented the Microsoft Teams feedback form.

        4. The dashlet displays feedback for the selected summary period and uses the 'call end time' for it's source data. (Note: Feedback in Availability > User Feedback grid, uses 'call start time' when populating the page.)


          • Excellent = 5 stars   (Green)
          • Good = 4 stars        (Green)
          • Fair = 3 stars           (Amber)
          • Poor = 2 stars         (Red)
          • Bad = 1 star            (Red)
          • Not Rated = 0 stars (Grey)    (where feedback was submitted but no stars were selected)

          Stream Quality (MOS)

          Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:



  • No labels