Cisco Unity Connection
Cisco Unity Connection is a robust unified messaging and voicemail solution that provides users with flexible message access and delivery format options .
VSM and CUC System health
VSM collects and stores configuration, capacity and availability information relating to the consumption of all essential CUC resources. This data is mined at all levels, from infrastructure through to the CUC application layers. It stores this information for reporting, trending and analytical purposes. VSM specifically targets critical areas in CUC that indicate business-impacting issues.
If any changes are made to the architecture, the dashboard will automatically reconfigure itself to measure and display critical capacity data based on the current configuration.
Items monitored include not only server processor, but also essential aspects of the configuration which have their own specific requirements and capacity limitations. This information is presented by way of dashboards within Service Desk. The purpose of the dashboards is three-fold:
- To enable IT teams to proactively identify potential issues and prevent outages.
- To provide a real time view of overall CUC health at a glance without having to rely on end-users reporting problems.
- In the event of a service-impacting incident to significantly reduce Mean Time to Repair (MTTR) and therefore to reduce the impact on business operations by quickly identifying the root cause.
General System Health
- Processor
- Memory
- Uptime
If memory or CPU exceed 80% this is shown in amber and an alarm is raised.
Network Connectivity
Network connectivity shows the response time based on a ping requests sent to the equipment. Failed ping tests will result in an alarm being raised. Criteria defining ping failure is flexible, and is set in Network Connectivity configuration settings
Network Interface
Network Interface shows the status of the network Interfaces and the drilldown will show interface statistics
Cisco CUC Dashlet
Network Interface drill down