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This section makes frequent use of data contained in the Technical Requirements.

All relevant sections of the Technical Requirements Data collection should be completed or known before commencing with the steps in this section.

Introduction

There are two parts to the configuration, the first being the server(s) under management, and the second being the supporting configuration on the web portal. Both are covered here.

AAM Configuration

Adding a new AAM Login

The VSM Probe requires access to Avaya Aura Messaging with the appropriate user rights. This can be achieved by creating a new user within Avaya Aura Messaging with user profile 18, or a read-only account with same level of access.

Browse to the Avaya Aura Messaging and login. Click on Security > Administrator Accounts and select Add Login and Privileged Administrator and click submit:


Enter details as per the table below:

Fields

Setting

Login name

Choose a Login name (refer to technical requirements forms)

Additional groups (Profile)

prof18

SAT Limit

none

Date to disable account

Leave blank

Password

Choose a password (refer to technical requirements forms)

Force password change

No




Click Submit.


Configuring SNMP

SNMP traps are used to capture alarms raised by Avaya Aura Messaging, and to allow VSM to query certain information.

Click on SNMP > Agent Status. To make changes to SNMP configuration the Master Agent must first be stopped by clicking the ‘Stop Master Agent’ button:



The VSM collector must then be added as a destination for SNMP traps. For this reason the VSM collector must be assigned a fixed IP address. Click on SNMP > FP Traps> Add/Change. Enter the details in the SNMP Version 3 option and click the Submit button:


AAM SNMP V3 Field Description

Fields

Setting

IP address

IP address of the VSM collector

Notification

trap

User Name

Choose an SNMP User Name (refer to technical requirements forms)

Authentication Protocol

SHA

Authentication Password

Choose an Authentication Password (refer to technical requirements)

Privacy Protocol

DES

Privacy Password

Choose a Privacy Password (refer to technical requirements forms)

Engine ID

Not required


After adding the SNMP destination, it should be listed on the FP Traps page.

Add SNMP Access

To add SNMP Access, you must administer an SNMP Agent with the following steps:

  1. On the Administration menu, click Server (Maintenance) > SNMP > Agent Status.
  2. Check the status of Master Agent. Master Agent status must be in Down state before you make changes to the Agent Status webpage. If Master Agent status is Down, see step 4.
  3. If Master Agent status is UP, perform the following:
    1. On the Administration menu, click Server (Maintenance) > SNMP > Agent Status.
    2. On the Agent Status webpage, click Stop Master Agent.
    3. After Master Agent status is Down, on the Administration menu, click Server (Maintenance) > SNMP > Agent Status.
  4. Enter the appropriate information in the fields.
  5. To save the changes, click Submit.
  6. After adding the SNMP Agent, you must restart Master Agent.
    1. To start Master Agent, on the Administration menu, click Server (Maintenance) > SNMP > Agent Status.
    2. Click Start Master Agent.
You can use the Agent Status webpage to change the state of Master Agent and to check the state of the subagents. If the subagent is connected to Master Agent, the status of each subagent is UP. If the status of Master Agent is Down and the status of the subagent is UP, the subagent is not connected to Master Agent.

Web Portal Configuration

Add AAM

Login to the VSM web portal using your credentials and password.

For your customer, select Service Desk > Equipment Locations. Right-click on the Equipment Location (Collector) that will serve this particular AAM and select ‘Manage Equipment’.

At the bottom of the ‘Manage Equipment’ page click on the ‘Add Equipment’ Button.

A form will open which you can populate with the equipment details as per the table below. 

Select the Vendor ‘Avaya’ and Product ‘Aura Messaging’.


 

If you are adding more than one piece of the same equipment type check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.

 

Add AAM Field Description

Field

Setting

Vendor

Avaya

Product

Aura Messaging

Equipment Name

Friendly name for this AAM

Username

The administrative username you added to AAM earlier

Password

The administrative password you added to AAM earlier

IP Address / Host Name

IP Address of server (Virtual in duplicated servers)

Site

Friendly name for core site (where this server is located)


Tagging

From the add equipment pop up you can create new tags, apply existing ones, or disassociate existing tags for a specific piece of equipment.

Essentially, this tab implements the functionality on the Manage Tags page but localizes any configuration to the equipment being configured.

See here for more information.

Network Connectivity


Network connectivity settings are configured at the location level and apply to all equipment by default. See here for more information.

The default location-level network connectivity settings (which are detailed in the link above) may be overridden for specific equipment using this tab.

SettingDescription
Disable Network Connectivity Ping for EquipmentSelect 'No' (this is the default) to send out ping tests. Select 'Yes' to disable ping tests from being sent out.
Ping Frequency (minutes)Defines the amount of time (in minutes) between each ping test.
Raise an alarm when maximum ping exceeds (x) msCheck this box and define a time (in milliseconds) to raise an alarm when the ping response time exceeds your set maximum time limit.
Raise an alarm when the average ping exceeds (x) msCheck this box and define a time (in milliseconds) to raise an alarm when the ping response time exceeds your set average time limit.
Raise an alarm when packet loss exceeds (x) %Check this box and define a percentage to raise an alarm when the packet loss of pings sent exceeds your set limit.

You can define alarm raising conditions using all, none or a mixture of the above “Raise an alarm when” settings

Network Connectivity


Network connectivity settings are configured at the location level and apply to all equipment by default. See here for more information.

The default location-level network connectivity settings (which are detailed in the link above) may be overridden for specific equipment using this tab.

SettingDescription
Disable Network Connectivity Ping for EquipmentSelect 'No' (this is the default) to send out ping tests. Select 'Yes' to disable ping tests from being sent out.
Ping Frequency (minutes)Defines the amount of time (in minutes) between each ping test.
Raise an alarm when maximum ping exceeds (x) msCheck this box and define a time (in milliseconds) to raise an alarm when the ping response time exceeds your set maximum time limit.
Raise an alarm when the average ping exceeds (x) msCheck this box and define a time (in milliseconds) to raise an alarm when the ping response time exceeds your set average time limit.
Raise an alarm when packet loss exceeds (x) %Check this box and define a percentage to raise an alarm when the packet loss of pings sent exceeds your set limit.

You can define alarm raising conditions using all, none or a mixture of the above “Raise an alarm when” settings

Test Access

Once all fields are populated Click on the Test Access button. This will test that VSM can connect to the AAM using the settings you have entered:


Both SSH and SNMP should return success. If not, troubleshoot the configuration.

The SSH test ensures the VSM collector can connect to, and login using the account configured.

The SNMP test ensures an SNMP query can be run.


Once testing is successful, click Add.

 

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