Historical information can be found in the Trunk Group Call report for Genesys Cloud.
Expand each Trunk base to view calls per trunk and CPU, Memory and Disk.
Example dashlet
Navigation Links
Note: Link navigation is not available to Dashboard Only users
For historical reporting, a navigation link is available from the dashlet to the Trunk Group Call report.
Status colors (RAG)
RAG colors are applied for the following criteria:
Trunk Base name | Red | when all child trunks are down |
Trunk Base name | Amber | when one child trunk is down |
Trunk Base name | Green | when everything is up |
Genesys Cloud Edge | Red | when state value is inactive or deleted or when online value is off line |
Genesys Cloud Edge | Green | when active and online |
API | Green | tick if operational |
API | Red | cross if down |
CPU, Memory and Disk
Drill down on a Trunk Base to view the CPU, Memory and Disk (% used) for each trunk.