Avaya Call Management Server (CMS) Configuration

CMS Configuration

Adding a new CMS Login

Create an Administrator account. The VSM Probe requires access with Administrative rights. Add an account that when used provides access to the Solaris / Linux bash prompt.

1. The CLINT licence is required to be active on CMS servers for some dashlet features to work. This is generally a free licence and is activated by Avaya.

Create CMS user account:

• SSH connect to the CMS and log in using your 'cmssvc' credentials or a 'super user' account.
• At the command prompt type "su root"
• When prompted enter the 'root' user password
• Use the command "useradd NAME" where NAME is the account name you want to create and hit enter
• Use the command "passwd NAME" where NAME is the account name you just created to set the account password and hit enter
• Enter the password then hit enter (you will need to do this twice)
• Enter the command "chage –M 99999 username NAME" where NAME is the account you just created and hit enter to set the CMS account password to not expire.

SNMP

SNMP is used to capture alarms raised by CMS. The VSM Probe Server must be added as a destination for SNMP traps.
SNMP is configured via the CMS management portal.

Configuring an Alarm Destination

Start the Alarm Origination Manager by running the following command:
/cms/aom/bin/aom_tool
The system displays the following messages. Enter the number associated with the Configure the Alarm Destination option, and press Enter:

CMS Alarm Origination Manager
The system displays the following message. Enter the number associated with the SNMP/SAL option, and press Enter:

CMS Alarm Origination Manager - SNMP


The system displays a list of SNMP configuration options. Enter the number associated with the Add an SNMP User option, and press Enter:

CMS Alarm origination Manager Add SNMP User


The system displays the input prompt for SNMP user name. Enter the following details:
CMS SNMP User Field Description

CMS SNMP User Configuration


The following summary screen is presented. Press Enter to accept:

CMS SNMP User Summary
The system adds the SNMP user, then displays the following screen when done. Enter the number associated with the Add an SNMP connection option, and press Enter:

CMS Alarm Origination Manager Add SNMP Connection
Enter the number associated with NMS, and press Enter:

CMS Add Network Management System
The system displays the input prompt for the destination IP address. Enter the following details:
CMS SNMP Connection Field Description

CMS SNMP Connection Configuration
Enter y.
The following summary screen is presented. Press Enter to accept:

CMS SNMP Connection Summary
Press Enter.
The system adds the SNMP Connection, then displays the following screen when done:

Enter q to quit, and press Enter.
Login to the VSM Web Portal. For the particular customer, select Availability Manager > Manage Alarms:

CMS Test INADS
The Test Alarm should show as an alarm. If not, trouble-shoot the configuration.

1. This test has CMS generate an SNMP trap and ensures VSM receives the same.

CMS External Call History (Optional)

If CMS is licensed for External Call History (ECHI) then this feed can be directed to VSM.
VSM will receive this feed via FTP.

Setup CMS ECHI FTP User

Login to the VSM web portal using your credentials and password. For the particular customer, select Service Desk > Equipment Locations. Right-click on the Equipment Location (Appliance) that will serve this particular CMS:

Web Portal - All Equipment Locations
Click on File Transfer Protocols> Files Transfer (FTP)
Click on Create FTP User


Set a username and password and set the file type to 'CMS Call History', Click on Submit.

Setup CMS ECHI

Configuration for this is performed by editing files within the CMS and should be undertaken by a CMS engineer.
The following file will need to be modified to set VSM as a destination for a Binary feed. /export/home/pserv/ech/cvx_ftp.env
The example below shows a binary feed setup for Virsae:
### Explorer/Analyzer data feed configuration items ##########################
### These items are for the 1st NICE Analyzer binary data feed.
CVX_READY=yes             # Is the 1st Explorer/Analyzer ready to receive data?
ANALYZER=no             # sending to NICE Analyzer?
CVX2=no                  # sending to Explorer2?
EXPLORER1=no             # sending to Explorer1?
CVX_USER_ID=virsae_echi       # agreed to with NICE/Centerpoint - seldom changed
CVX_USER_PW=virsae123      # password - agreed to with NICE - seldom changed
CVX_HOST_NAME=10.1.102.41   # alias to 'explorer' in /etc/hosts if needed
CVX_SSH=no               # If 'yes', use 'sftp' instead of 'ftp'.
CVX_R16FILTER=yes        # Set to 'no' if R16/16.x and sending to "CMS Enhancer"
CMS ECHI Field Descriptions

Web Portal Configuration

Add CMS

Login to the VSM web portal using your credentials and password. For the particular customer, select Service Desk > Equipment Locations. Right-click on the Equipment Location (Appliance) that will serve this particular CMS: