Call rate is an important measurement for Avaya Communication Manager. BHCC (Busy Hour Call Completions) ultimately drives the requirement on server processing power. The Call Rate report provides traffic data for ACM broken down into:
- Total calls
- Tandem calls
- Total attempts
- Intercom attempts
- Incoming attempts
- Outgoing attempts
- Private network attempts
Data is shown for the selected time range. The report also shows the busiest 36-second interval (1 one-hundredth of an hour).
Use this report to identify over an extended time period the true loading in BHCC which can be used as an indicator for server hardware upgrade. In the example below, maximum BHCC can be calculated by multiplying Interval Call Completions by 100 - 37,300 BHCC.
Replaces Call Rate Report