Call rate is an important measurement for Avaya Communication Managers.

BHCC (Busy Hour Call Completions) ultimately drives the requirement on a server's processing power. 

The Call Rate report provides traffic data for an ACM broken down into:

  • Total calls
  • Tandem calls
  • Total attempts
  • Intercom attempts
  • Incoming attempts
  • Outgoing attempts
  • Private network attempts 

Uses

Use this report to identify, over an extended time period, the true loading in BHCC, which can be used as an indicator for server hardware upgrade. 

In the example below, maximum BHCC can be calculated by multiplying busiest Interval Call Completions 32 x 100 = 3,200 BHCC.

Example

Data is shown for the selected time range. The report also shows the busiest 36-second interval (1 one-hundredth of an hour).


Replaces Call Rate Report

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