Access the User Feedback grid from Availability Manager, to view Summary Statistics and Teams call records with the following information:
- Call Record Start Date/time
- Participants Names
- Source eg: Microsoft Teams
- Rating - where 1 star is Bad and 5 stars is Excellent voice quality
- 'No Rating' indicates the user has been presented the Feedback popup in MS Teams, but has not selected any star rating.
- Comments - provided by user in addition to the star and check boxes
- Select a time frame from the quick search buttons or enter a custom time frame.
- Click on an arrow head to drill-down to see detailed User Feedback information.
- Right click on a row and select Show Call Record to be taken directly to the specific call record.
Example 1 - Drilldown with poor feedback rating (2 stars)
Example 2 - Drilldown with Excellent feedback rating (5 stars)
