Genesys Conversation Problematic Call alarm shows Wrap-up code (15042)

Genesys Cloud Users can flag a problematic voice interaction when they have a voice quality issue. This flag gives the option of adding a Wrap-up code. We've added the wrap-up code to the Genesys Conversation Problematic Call alarm (if one was added)

This information can be found:

• On the Manage Alarms grid by right clicking on the alarm and selecting Additional Alarm data from the menu
• On the Alarm Summary dashlet by clicking on the alarm and selecting Details from the menu

Bug Fixes

The issue where the SNMP Community string from being removed from Avaya Communication Manager equipment has been fixed. This was caused by the field not populating on edit and saving resulted in overwriting with the "blank" field.

We've fixed the issue where you cannot add new equipment for Avaya CM without selecting DS1.  The issue was caused by the tick box for DS1s being incorrectly set to "required" in order to save. The fix was to set the tick box to be optional.

When creating or editing a change request event through the Change Manager Calendar, the "send notification" tick box now works correctly and sends an email notification to all selected users.

When receiving a Change Manager notification email, you can now click on the link in the email and be taken to the Change Calendar event in VSM.

Dashboard - Preview Bugs

The drill-down view for additional details of your chosen streams in the Calls in Progress dashlet, will now correctly retrieve the stream details to display.