There are two parts to the configuration, the first being the server(s) under management, and the second being the supporting configuration on the web portal. Both are covered here.

AAM Configuration

Adding a new AAM Login

The VSM Probe requires access to Avaya Aura Messaging with the appropriate user rights. This can be achieved by creating a new user within Avaya Aura Messaging with user profile 18, or a read-only account with same level of access.

Browse to the Avaya Aura Messaging and login. Click on Security > Administrator Accounts and select Add Login and Privileged Administrator and click submit:

Figure 1 – AAM Administer account

Enter details as per the table below:

Figure 2 – AAM Add Login

Table 1 – ACM Add Login Field Description

Click Submit.

Configuring SNMP

SNMP traps are used to capture alarms raised by Avaya Aura Messaging, and to allow VSM to query certain information.

Click on SNMP > Agent Status. To make changes to SNMP configuration the Master Agent must first be stopped by clicking the ‘Stop Master Agent’ button:

Figure 3 – AAM SNMP Stop Master Agent

The VSM Probe Server must then be added as a destination for SNMP traps. For this reason the VSM Probe Server must be assigned a fixed IP address. Click on SNMP > FP Traps> Add/Change. Enter the details in the SNMP Version 3 option and click the Submit button:

Figure 4 – AAM SNMP Add IP Address

Table 2 – AAM SNMP V3 Field Description

After adding the SNMP destination, it should be listed on the FP Traps page.

Add SNMP Access

To add SNMP Access, you must administer an SNMP Agent with the following steps:

1. On the Administration menu, click Server (Maintenance) > SNMP > Agent Status.
2. Check the status of Master Agent. Master Agent status must be in Down state before you make changes to the Agent Status webpage. If Master Agent status is Down, see step 4.
3. If Master Agent status is UP, perform the following:
   1. On the Administration menu, click Server (Maintenance) > SNMP > Agent Status.
   2. On the Agent Status webpage, click Stop Master Agent.
   3. After Master Agent status is Down, on the Administration menu, click Server (Maintenance) > SNMP > Agent Status.
4. Enter the appropriate information in the fields.
5. To save the changes, click Submit.
6. After adding the SNMP Agent, you must restart Master Agent.
   1. To start Master Agent, on the Administration menu, click Server (Maintenance) > SNMP > Agent Status.
   2. Click Start Master Agent.

Web Portal Configuration

Add AAM

Login to the VSM web portal using your credentials and password.

For your customer, select Service Desk > Equipment Locations. Right-click on the Equipment Location (Appliance) that will serve this particular AAM and select ‘Manage Equipment’

At the bottom of the ‘Manage Equipment’ page click on the ‘Add Equipment’ Button

A form will open which you can populate with the equipment details as per the table below. 

Select the Vendor ‘Avaya’ and Product ‘Aura Messaging’.

Figure 5 – Web Portal – Add Equipment

If you are adding more than one piece of the same equipment type check the ‘Add another’ box at the bottom of the form and the bulk of the configuration will be carried over for the next item.

Table 3 – Web Portal – Add AAM Field Description

Figure 6 – Web Portal - AAM Configure Equipment

Complete the Equipment tab and then click on the ‘SNMP Query’ tab.

Click on the down arrow, and select the SNMP version you wish VSM to use for querying the AAM:

SNMP V1 or V2

Figure 7 – Web Portal – AAM SNMP V1/V2 Query

Table 4 – AAM SNMP V1/V2 Field Descriptions

SNMP V3

Figure 8 – Web Portal – AAM SNMP V3 Query

Table 5 – AAM SNMP V3 Field Description

Once all fields are populated Click on the Test Access button. This will test that VSM can connect to the AAM using the settings you have entered:

Figure 9 – Web Portal – AAM Test Access

Both SSH and SNMP should return success. If not, trouble-shoot the configuration.

Once testing is successful, click Add.