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Introduction

VSM Everywhere (VSM-E) is UC / CC technology independent - and able to be applied to a device regardless of whether the user has Microsoft Teams, Skype, Genesys, 8x8, Zoom, Avaya, Avaya One Cloud Private, Cisco, WebEx or other technology. Wherever your people work, this technology-agnostic platform ensures your Unified Communications and Contact Center users can operate at peak performance.

VSM-E provides analytics such as workstation, home network and ISP performance. To view a device here, you must have a Cloud collector location configured and VSM-E installed on the end-users device. For information about installing VSM-E read more here... or contact Support for more information.

How to Use

Navigate to this page via Configuration Manager > VSM Everywhere Devices.

  • Any device with VSM-E installed on it will be listed here under the Host Name.
  • If a user has logged into the device their user name will show and Last Check In will identify when they were last active on the device (to within 5 minutes).  
  • If another user logs into the device, then the Host Name will appear twice - once for each User Name, and with the applicable Last Check In time.
  • To view Details for a device, left-click on a row. As you navigate through the tabs, warning triangles and mouse-over information will highlight areas that fall outside industry recommended standards.
  • Exporting this list provides additional data useful for asset management.

Last Check In column is updated every 5 minutes and shows the time when a VSM-E device was last active and communicating with the virtual collector.




Example of Warning Triangles


The Device Details pop-up will default to the Last 2 Hours of available data,  just mouse over the data points to view the time your instance covers. Or you can choose a Custom two-hour range.

Users can query data at any point in time BUT there is a hard limit set to a two-hour range.

Network Details tab

As can be seen in the screen capture below, the Network Details tab contains:

  • Network Interfaces
  • Wi-Fi details (if Wi-Fi use is active)
    • If Signal Strength is too low or Link Quality is poor then Amber or Red warning triangles will appear. Mouse-over on the triangle for more details.
    • If Authentication or Encryption means the network is unsecure then a Red warning triangle will appear. Mouse-over on the triangle for more details.
  • Speed Test - Download, Upload and Ping


Example of a Device using a Wi-Fi connection



Example of a Device using a Wired connection

Speed Test

By default speed test will run every 10 minutes unless the work station is asleep or powered off. Speed test requires unrestricted internet access, see requirements below. The test uses a variable amount of data depending on the throughput of your internet connection - see details below. Typically VSM-E is not suitable for use on a high speed internet connection with a low data cap, as that cap can be easily breached. 

  • TCP/UDP inbound/outbound port 8080
  • TCP/UDP inbound/outbound port 5060 
  • TCP outbound port 443

Download

  • VSM-E establishes multiple connections with the test server. VSM-E then requests the test server to send an initial chunk of data.
  • VSM-E calculates the real-time speed of the transfer, then adjusts the chunk and buffer size based on this calculation to maximize usage of the network connection. (Note that this shouldn't impact the quality of voice or video calls in progress)
  • As the chunks are received by VSM-E, it will request more chunks throughout the duration of the test.
  • During the first half of the test, VSM-E will establish extra connections to the server if it determines additional threads are required to more accurately measure the download speed.
  • The test ends once the test duration has been reached, therefore amount of data used in the test will vary based on the capability of the connection.

Upload

  • VSM-E establishes multiple connections with the test server and sends an initial chunk of data.
  • VSM-E calculates the real-time speed of the transfer and adjusts the chunk and buffer size based on it to maximize usage of the network connection, then requests more data. (Note that this shouldn't impact the quality of voice or video calls in progress)
  • As the chunks are received by the server, VSM-E will send more chunks throughout the duration of the test.
  • During the first half of the test, VSM-E will establish extra connections to the server if it determines additional threads are required to more accurately measure the upload speed.
  • The test ends once the test duration has been reached, therefore amount of data used in the test will vary based on the capability of the connection.

Ping

  • This test is performed by measuring the time it takes for the test server to reply to a request from VSM-E. VSM-E sends a message to the test server, upon receiving that message, the server sends a reply back. The round-trip time is measured is measured in ms (milliseconds).
  • This test is repeated multiple times with the lowest value determining the final result.

Hardware Details tab

As can be seen in the screen capture below, the Hardware Details tab contains:

  • Manufacturer, Model, version, number of logical processors
  • Processor and Memory occupancy


System Details tab

As can be seen in the screen capture below, the System Details tab contains:

  • Kernel name, node name, kernel software release, machine, processor manufacturer, hardware platform, operating system.


Note: Machine will populate for a Linux device.

Headset Details tab

If you used a supported Jabra headset during the specified time frame (default is last 2 hours), you will see additional information:

  • Headset Details -
    • service management details such as headset model, firmware release, connection type and Blue Tooth link quality
    • Boom Arm positioning
  • Audio Levels - employee well being data including audio volumes and background noise levels (room analytics)
    • Average Listening volume & Max Listening volume with warning symbols based on WHO recommendations
  • Audio Transaction Breakdown - time spent on mute, listening and talking along with an indication of when listening and talking is happening simultaneously (cross talk) 

If no headset data is showing for the last 2 hours then you can select the "Lastest Headset Info" button to find that data.

To see this data for a specific time period then  select "custom" and set the date / time. This setting will persist for all searches until you navigate away. Note that the search period is limited to two hours.


Headset Details tab showing no information for the default time period of 2 hours


Headset Details tab showing information using the "Last Headset Info"


Excessive average and maximum listening volumes will raise warning flags. (Based on WHO recommendations)


Headset Calls tab

The Headset Details tab provides a summary of all calls on the headset. On the Headset Calls tab you can see headset statistics per call.



Headset Calls tab showing detail when a call is expanded using the arrowhead



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