The Genesys Cloud Conversation Summary dashlet is located in the System Health category.
Dashlet Settings
The dashlet can be set to show a historical summary period of the previous 1, 6, 12 or 24 hours.
Dashlet content - Preview
Note that this displays COMPLETED calls. Calls in progress will not be included in the summary count.
The top panel of the dashlet displays Completed Conversation records by good, satisfactory and poor ratings. If no MOS has been received, then these records will not be showin the MOS count.
- Stream Quality - an overview of quality in graphical form and summary table.
- Session Summary with pie charts shows how your users are engaging with Genesys Cloud and is displayed by:
- Media Type by modality
- Originating Direction (Inbound or Outbound)
- Purpose eg: Agent, Customer, Campaign, External, IVR, Voicemail,
- Agents - Logged-In and configured
Stream Quality (MOS)
Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:
