This section makes frequent use of data contained in the Technical Requirements.

All relevant sections of the Technical Requirements Data collection should be completed or known before commencing with the steps in this section.

There are two parts to the configuration, the first being the server(s) under management, and the second being the supporting configuration on the web portal.

Both are covered in this chapter.

SMGR Configuration

Adding a new SMGR Login

Create an Administrator account. The VSM Collector requires access with Administrative rights.

Add an account that, when used, provides access to the Linux bash prompt.


  • Start an SSH session. At the command prompt type:

    $ su root
    • When prompted enter the 'root' user password.
  • Use the command:

    $ useradd {NAME}
    • where NAME is the account name to create.

  • Use the command: 

    $ passwd {NAME}
    • where NAME is the account name created above.

  • Hit enter. Enter the password then hit enter again.

  • Enter the command: 

    $ chage –M 99999 {NAME}
    • To set the System Manager account password to: "not expire".

    • NAME is the account created above.

If you do not have root access, your Business Partner or Avaya may be able to create this account on your behalf, or you can use the ‘cust’ credentials instead.

Configure SNMP

SNMP is used to capture alarms. Using a web browser, enter https://<IP address of System Manager> to connect to the System Manager server and log in using appropriate credentials as shown below:

The main System Manager dashboard page is presented:


SNMPv3 User Profile

Navigate to 'Services' > 'Inventory' then navigate to 'Manage Serviceability Agents' and select 'SNMPv3 User Profiles'.


Click on New, then populate the fields on the form as per the table below:

Field

Setting

Username

SNMP V3 Username for Query (refer to technical requirements forms)

Authentication Protocol

SHA

Authentication Password

Password (refer to technical requirements)

Privacy Protocol

DES

Privacy Password

Password (refer to technical requirements forms)

Privileges

Read


Once complete click on the 'Commit' button.

SNMP Target Profiles

Navigate to 'Services' > 'Inventory' then navigate to 'Manage Serviceability Agents'.

Under 'Manage Serviceability Agents' select 'SNMP Target Profiles' then click on 'New'.


Configure the form as per the table below:

FieldSetting

Name

Choose a name for the SNMP Target e.g. Virsae

IP Address

The VSM Collector IP Address

Port

162

Notification Type

Trap

Protocol

V3


Click on the ‘Attach/Detach User Profile’ tab. You will see the SNMPv3 User you created earlier.

Select the radio button next to this user, then click the blue 'Assign' text above it to assign this SNMP user to the Target Profile.


Once you have attached the SNMP User click on the ‘Commit’ button.

Serviceability Agents

Navigate to ‘Services' > 'Inventory’ then navigate to ‘Manage Serviceability Agents’

Under ‘Manage Serviceability Agents’ select ‘Serviceability Agents’.


Select an agent from the Agent List window, in this case, System Manager and click on the Manage Profiles button.

While you are in this area you can also set the SNMP options for other Serviceability agents such as Breeze and Session Manager


From the Manage Profiles window, under the SNMP Target Profiles tab, select the Virsae target profile, then click on the blue ‘Assign’ text to assign this profile to the Agent/s.


Click on the ‘SNMPv3 User Profiles’ tab

Select the Virsae user profile created earlier and then click on the blue ‘Assign’ text to assign this profile to the Agent/s.


Click the 'Commit' button.

Web Portal Configuration

Add SMGR

Log in to the VSM web portal using your credentials and password.

For a particular customer, select Service Desk > Equipment Locations. Right-click on the Equipment Location that will serve this particular SMGR and select 'Manage Equipment':

At the bottom of the ‘Manage Equipment’ page click on the ‘Add Equipment’ Button.

A form will open which you can populate with the equipment details.

Select the Vendor ‘Avaya’ and Product ‘System Manager’.



If you are adding more than one piece of the same equipment type, check the 'Add another' box at the bottom of the form and the bulk of the configuration will be carried over for the next item

Field

Setting

Vendor

Avaya

Product

System Manager

Equipment Name

Friendly name

Username

Username

Password

Password

IP Address/Host Name

IP Address or Hostname of the server 

Site

Friendly name for the site (where this server is located)


SNMP

Complete the Equipment tab and then click on the ‘SNMP Query’ tab.

Click on the down arrow, and select the SNMP version you wish VSM to use for querying the equipment:

SNMP V1 or V2

FieldSetting

Version

V1, V2

SNMP Community String

Community String as administered on this equipment

SNMP V3


FieldsSetting

Version

V3

Username

SNMP V3 Username (refer to technical requirements forms)

Authentication Protocol

SHA (Recommended)

Authentication Password

Password (refer to technical requirements)

Privacy Protocol

DES (Recommended)

Privacy Password

Password (refer to technical requirements forms)


Network Connectivity


Network connectivity settings are configured at the location level and apply to all equipment by default. See here for more information.

The default location-level network connectivity settings (which are detailed in the link above) may be overridden for specific equipment using this tab.

SettingDescription
Disable Network Connectivity Ping for EquipmentSelect 'No' (this is the default) to send out ping tests. Select 'Yes' to disable ping tests from being sent out.
Ping Frequency (minutes)Defines the amount of time (in minutes) between each ping test.
Raise an alarm when maximum ping exceeds (x) msCheck this box and define a time (in milliseconds) to raise an alarm when the ping response time exceeds your set maximum time limit.
Raise an alarm when the average ping exceeds (x) msCheck this box and define a time (in milliseconds) to raise an alarm when the ping response time exceeds your set average time limit.
Raise an alarm when packet loss exceeds (x) %Check this box and define a percentage to raise an alarm when the packet loss of pings sent exceeds your set limit.

You can define alarm raising conditions using all, none or a mixture of the above “Raise an alarm when” settings


Tagging

From the add equipment pop up you can create new tags, apply existing ones, or disassociate existing tags for a specific piece of equipment.

Essentially, this tab implements the functionality on the Manage Tags page but localizes any configuration to the equipment being configured.

See here for more information.

Test Access

Once all fields are populated Click on the 'Test Access' button. This will test that VSM can connect to the server using the settings you have entered:

Both SSH and SNMP should return success. If not, troubleshoot the configuration.

  1. The SSH test ensures the VSM Collector can connect to, and log in using the account configured.
  2. The SNMP test ensures an SNMP query can be run.

Once testing is successful, click Add.


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