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This dashlet gives a summary of all your Avaya Communication Managers.

For detailed information on an individual Avaya Communication Manager (ACM) refer to Avaya Communication Manager dashlet 

Managing ACM in real-world environments

ACM can be a challenging platform for IT support staff to monitor, manage and diagnose:

  • When monitoring via SNMP the traps generated broadly cover infrastructure related issues only. Application layer issues more often than not go unreported.
  • The SNMP traps generated only provide advice of incidents once they have occurred, meaning there is little opportunity to be proactive and prevent outages.
  • Most often problems and incidents have to be reported by end-users, after there has been significant business impact, for example loss of call recording or other aspects of integration.
  • Support teams need to enlist specialist engineering knowledge in order to correctly diagnose and remedy issues. Often these skills only reside within the Business Partner or Manufacturer which leads to delays in service restoration.
  • Even with specialist engineering resources involved there are several dependencies that relate to architecture that can vary between deployments and are often misunderstood.
  • Some incidents require access to historic logs that have either not been stored or have been overwritten.
  • Often the root cause of an issue is never truly identified due to time constraints - a simple reboot can restore the operation of mission-critical applications and the business owners put pressure on IT teams to quickly restore service.

VSM and ACM System Health

VSM collects and stores configuration, capacity and availability information relating to the consumption of all essential ACM resources. This data is mined at all levels, from infrastructure through to the ACM application layers. It stores this information for reporting, trending and analytical purposes. VSM specifically targets critical areas in ACM that indicate business-impacting issues.

Note: If any changes are made to the architecture, the dashboard will automatically reconfigure itself to measure and display critical capacity data based on the current configuration.

Items monitored include not only server processor, but also essential aspects of the configuration which have their own specific requirements and capacity limitations. This information is presented by way of several different dashboards within Service Desk.
The purpose of the dashboards is three-fold:

  • To enable IT teams to proactively identify potential issues and prevent outages.
  • To provide a real time view of overall ACM health at a glance without having to rely on end-users reporting problems.
  • In the event of a service-impacting incident to significantly reduce Mean Time to Repair (MTTR) and therefore to reduce the impact on business operations by quickly identifying the root cause.



ACM System Health Summary dashboard

VSM dashboards run the same diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute basis, and the results are displayed on a dashboard, color-coded to reflect solution health. Benefits include:

  • Provides a real time view of ACM health at a glance
  • Significantly reduces time to repair by pin-pointing the underlying cause of issues – the item(s) on the dashboard that are red are the most likely cause of an issue or impending issue


Services

See when individual services are up or down. Mouse overs will list those services that are down. For more detail include a system health dashlet for the individual ACM(s). 


CDR

View the status of your CDR primary and secondary links. 


License

Is your License mode normal (OK) or is there a problem flagged


SNMP

See if SNMP links are up or down. If SNMP is down then the software agent is not working.


Active/Standby

Ideally both Active and Standby Servers have no alarms and hardware and processor are OK. 

See when there are minor alarms or major alarms or if hardware or processor is not OK.


Duplication

If your system is duplicated then receive information regarding Active and Standby servers, is the duplication link up and when did the last interchange happened.

Does your standby have shadowing on, has it refreshed, or is it busied out.

Note: If no duplication then this column is populated with N/A


ESS/LSP

Is your ESS or your LSP registered and active ?

Are your Translation updates >24 hours old?

If a problem is flagged Red or Amber then mouseover for details.


Gateways

See if alll your gateways up. Mouse over will provide names of any gateways down.


Media Servers (MS)

See if all your servers up. Mouse over will provide names of any media servers down.


Port Network (PN)

See if all your Port Networks up. Mouse over will provide details of any Port Networks down.


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