This system health dashlet will shows in detail the health of the components of a single ACM.

For system health of multiple ACM's use the ACM System Health Summary dashlet

ACM System Health Dashboard

VSM dashboards run the same diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute basis, and the results are displayed on a dashboard, color-coded to reflect solution health. Benefits include:

  • Provides a real time view of ACM health at a glance
  • Significantly reduces time to repair by pin-pointing the underlying cause of issues – the item(s) on the dashboard that are red are the most likely cause of an issue or impending issue


Server Infrastructure
Basic server performance such as processor, memory and disk utilization is displayed. Faults such as memory leaks are easily identified. The dashboard also displays the time since the last reboot, so if there is an IT policy applied to this preventative action, the status is easily seen.
Below is an example of a memory leak. When the memory being used (depicted by the blue line) reaches the maximum available (depicted by the red line) there will be consequences. Typically the application will run slowly, in some cases a restart will result.

The below historic OS Memory Usage report has been run for a 7 day period and can be found in Capacity Manager.  Read more about Capacity Reports here.



ACM to Media Gateway Connectivity Status
Configuration Manager constantly looks at the architecture and how it is set up to identify the current media gateway connection status. Alarms relating to media gateways as well as elements of their configuration is displayed:

  • Alarms
  • IP Address
  • Network Region
  • Current Media Gateway Controller
  • Media Gateway type


DS1 Connectivity Status
Any DS1 Hardware that is detected in the configuration is automatically checked on a 15-minute cycle for connectivity issues:

  • Errored seconds
  • Bursty errored seconds
  • Severely errored seconds
  • Unavailable failed seconds


These checks show the status of the DS1 connection to the telecommunications carrier. Errors seen here often:

  • Indicate issues with port network or media gateway synchronization
  • Are the cause of noisy calls
  • Are precursors to a trunk-group outage as they indicate a declining state of health of the connection to the central office exchange






Drill down detail pages for Service Status, ACM to Media Gateway status and DS1 Status

Related Dashlets




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