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Cisco Unified IM and Presence

Cisco Unified Presence is a standards-based enterprise platform that brings people together in and across organizations in the most effective way. This open and extensible platform facilitates the highly secure exchange of presence and instant messaging (IM) information between Cisco Unified Communications and other applications.

VSM and IM&P System Health

VSM collects and stores configuration, capacity and availability information relating to the consumption of all essential IM&P resources. This data is mined at all levels, from infrastructure through to the IM&P application layers. It stores this information for reporting, trending and analytical purposes. VSM specifically targets critical areas in IM&P that indicate business-impacting issues.

If any changes are made to the architecture, the dashboard will automatically reconfigure itself to measure and display critical capacity data based on the current configuration.

Items monitored include not only server processor, but also essential aspects of the configuration which have their own specific requirements and capacity limitations. This information is presented by way of dashboards within Service Desk. The purpose of the dashboards is three-fold:

  • To enable IT teams to proactively identify potential issues and prevent outages.
  • To provide a real time view of overall CUC health at a glance without having to rely on end-users reporting problems.
  • In the event of a service-impacting incident to significantly reduce Mean Time to Repair (MTTR) and therefore to reduce the impact on business operations by quickly identifying the root cause.


General System Health

  • Processor
  • Memory
  • Uptime

If memory or CPU exceed 80% this is shown in amber and an alarm is raised. 

Network Connectivity

Network connectivity shows the response time based on a ping requests sent to the equipment.  Failed ping tests will result in an alarm being raised. Criteria defining ping failure is flexible, and is set in Network Connectivity configuration settings

Network Interface

Network Interface shows the status of the network Interfaces and the drilldown will show  interface statistics

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