We are live in the Genesys Cloud AppFoundry! Check-out our Virsae Service Management for Contact Center and UC listing.

New Genesys Trunk Summary dashlet

View the real time status of your Trunks and the Edge device devices used by that the trunk base. For each trunk base you can see traffic in both directions ( incoming calls, outgoing calls ) and total calls.

Drill down on the Trunk Base name and you can seeto view:

• traffic on each Edge device 
• CPU

...

• , Memory and Disk % used
  • requires Amazon Event Bridge to be configured

For historical information, clicking on a Trunk Base name will provide a menu open option to navigate to the Trunk Group Call capacity report.

Trunk Group Call report now supports Genesys Cloud Trunk equipment

On the Trunk Group Call capacity report, for the selected period you can view 

• number of Incoming Calls
• number of Outgoing calls
• busiest period and peak for Incoming calls 
• busiest period and peak for Outgoing calls 

Image Modified

Bug fixes

Able Now able to navigate from alarm  an alarm to exact Genesys Conversation record (if one exists) for a Long conversation ThreshodConversation Threshold.

VSM-E Device details page was not loading for Canadian region customers. This has been fixed

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