Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  • Call Record Start Date/time
  • Participants Names
  • Source eg: Microsoft Teams
  • Rating - where 1 star is Bad and 5 stars is Excellent voice quality
  • Comments - provided by user in addition to the star and check boxes

Right click on a row and select Show Call Record to be taken directly to the specific call record.

Click on an arrow head to drill-Drill down to see detailed User Feedback information.

Note that if there is 'No Rating' then the user has clicked on submit on the Feedback popup in MS Teams, but has not selected any star rating or options