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Managers.
For detailed information on an individual ACM ( Avaya Communication Manager ) is an open, extensible IP telephony platform that can be deployed as an IP PBX or feature server supporting a SIP-only environment, or as an evolution server supporting both SIP and non-SIP environments. Communication Manager provides 700+ PBX features, high reliability and scalability, and advanced features for productivity and mobility. Built-in capabilities include conferencing and contact center applications. A wide range of servers, gateways, and analog, digital, and IP-based communication devices is supported.(ACM) refer to Avaya Communication Manager dashlet
Managing ACM in real-world environments
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- To enable IT teams to proactively identify potential issues and prevent outages.
- To provide a real time view of overall ACM health at a glance without having to rely on end-users reporting problems.
- In the event of a service-impacting incident to significantly reduce Mean Time to Repair (MTTR) and therefore to reduce the impact on business operations by quickly identifying the root cause.
ACM System Health
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Summary dashboard
VSM dashboards run the same diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute basis, and the results are displayed on a dashboard, color-coded to reflect solution health. Benefits include:
- Provides a real time view of ACM health at a glance
- Significantly reduces time to repair by pin-pointing the underlying cause of issues – the item(s) on the dashboard that are red are the most likely cause of an issue or impending issue
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Services
See when individual services are up or down. Mouse overs will list those services that are down. For more detail include a system health dashlet for the individual ACM(s).
CDR
View the status of your CDR primary and secondary links.
License
Is your License mode normal (OK) or is there a problem flagged
SNMP
See if SNMP Agents are up or down. If SNMP agent is down then the software agent is not working and VSM will not receive traps.
Active/Standby
Ideally both Active and Standby Servers have no alarms and hardware and processor are OK.
See when there are minor alarms or major alarms or if hardware or processor is not OK.
Duplication
If your system is duplicated then receive information regarding Active and Standby servers, is the duplication link up and when did the last interchange happened.
Does your standby have shadowing on, has it refreshed, or is it busied out.
Note: If there is no Duplication set up then this column is populated with N/A and a mouseover notes "Simplex" (not duplex)
ESS/LSP
Is your ESS or your LSP registered and active ?
Are your Translation updates >24 hours old?
If a problem is flagged Red or Amber then mouseover for details.
Gateways
See if alll your gateways up. Mouse over will provide names of any gateways down.
Media Servers (MS)
See if all your servers up. Mouse over will provide names of any media servers down.
Port Network (PN)
See if all your Port Networks up. Mouse over will provide details of any Port Networks down.
- This historic report was generated within VSM Capacity Manager. Read more about Capacity Reports here.
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- Alarms
- IP Address
- Network Region
- Current Media Gateway Controller
- Media Gateway type
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- Errored seconds
- Bursty errored seconds
- Severely errored seconds
- Unavailable failed seconds
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- Indicate issues with port network or media gateway synchronization
- Are the cause of noisy calls
- Are precursors to a trunk-group outage as they indicate a declining state of health of the connection to the central office exchange
Related Dashlets
- Multiple Trunk Groups Traffic dashlet
- Trunk Group
- Trunk Group Summary dashlet
- IP Network Region Registered Endpoints dashlet
- IP Network Region Bandwidth dashlet
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