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Pre-Requisites
For VSM to receive data from Genesys Cloud you will need an VSM Virtual Collector Administered. Details on adding a VSM Virtual Collector can be found here
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| Property Name | Value | |||||||||||||||||||||||||||||||||
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| AWS Account ID | 595991313776 | |||||||||||||||||||||||||||||||||
| AWS Account Region | Use AWS AWS Region Based on your Genesys Org Location
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| Event Source Suffix | Genesys Cloud Equipment ID Value from here | |||||||||||||||||||||||||||||||||
| Topic Filtering | Click on Select Topics and choose v2.users.{id}.activity v2.telephony.providers.edges.{id}.metrics
Click Save |
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