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Modify the /etc/hosts file and add an entry to match the IP address of your VSM Collector servers IP address.

e.g.

191.168.10.1   virsaehost

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When the command executes, it will prompt you for a passphrase. At this point just hit enter and again when it asks for a confirmation.

Image ModifiedCMS Server Shell

This will create an identification file and a public key file in the /cms/dc/chr directory.

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cat /cms/dc/chr/virsae_echi.key.pub

Image ModifiedCMS Server Shell data

Copy the text starting with “ssh-rsa” and ending with the two ‘=’ characters. This data is needed for the creation of the SFTP user account in VSM covered in section 2.3

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Login to the VSM Portal and navigate to ‘Service Desk> Equipment Locations’, Right click on the location you need to add the user account to and select ‘Manage Location’, then Click on the ‘File Transfer’ tab.

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Web Portal – Manage Location

Ensure that ‘Enable SFTP’ and ‘Enable SCP’ are checked and then at the bottom of the page populate the ‘User Name’ field with the name used for the SSH key in section 2.2 (virsae_echi), add a password in the ‘Password’ field, set ‘Protocol’ to ‘SFTP/SCP’, set ‘Upload Type’ to ‘CMSCallHistory’, and paste the SSH Key from section 2.2 into the ‘Public Key’ field.

Image ModifiedWeb Portal – Create SFTP User

Once populated click on the + button to the right and once that is complete click on ‘Save’ at the bottom of the page.

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sftp {SFTP Username}@{HOSTNAME or IP ADDRESS of VSM Servercollector}

You may be prompted for the Key file passphrase, just hit enter, then if successful you should have the SFTP prompt from the VSM Servercollector.

sftp>

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Modify the /etc/hosts file and add an entry to match the IP address of your VSM Collector servers IP address.

e.g.

191.168.10.1   virsaehost

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Login to the VSM Portal and navigate to ‘Service Desk> Equipment Locations’, Right click on the location you need to add the user account to and select ‘Manage Location’

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Web Portal – Manage Location

Click on the ‘File Transfer’ Tab

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Create FTP User

Ensure that ‘Enable FTP’ is checked and then at the bottom of the page populate the ‘User Name’ field with an appropriate username e.g. virsae_echi, add a password in the ‘Password’ field, set ‘Protocol’ to ‘FTP’, set ‘Upload Type’ to ‘CMSCallHistory’.

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ftp {FTP Username}@{HOSTNAME or IP ADDRESS of VSM Servercollector}

You will be prompted for the ftp account password, enter this and then if successful you should have the FTP prompt from the VSM Servercollector

ftp>

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