Table of Contents
AXL Configuration
VSM use AXL API to collect data from CUCM, this can be achieved by creating user with AXL Capabilities within CUCM.
Enable AXL Service
Go to Cisco Unified Serviceability.
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Make Sure AXL Web Service status is started, otherwise start it if it was deactivated or stopped.
AXL Web Service status
Create CUCM AXL User
Log in to Cisco Unified CM Administration to create AXL user.
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Application User Information
Field | Value |
User ID | This is the user that is going to be used by VSM to access the CUCM |
Password | Enter the password for the new user. |
Confirm Password | Type the same password again. |
Application User Information
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Signing to CUCM with the new AXL Account
CUCM SNMP Configuration
SNMP configuration is required as part of CUCM Monitoring, SNMP can be configured as V1 ,V2 or V3 based on the customer requirements.
Configure SNMP V1/V2
Navigate to Cisco Unified Serviceability>>SNMP>>V1/V2>>Community String
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SNMP Community String Configuration
Field | Value |
Community String Name | Enter the required Name |
Hosted IP Address Information | Choose one of the following based on the client requirements 1- Accept SNMP Packets from Any host. 2- Accept SNMP Packets only from these Hosts If you choose Accept SNMP Packets only form these hosts make sure to enter IP Address of VSM Probe server under Host IP Address |
Access Privilege | Choose ReadNotifyOnly unless something else required from the customer |
Apply to All Nodes | Check the check box to apply configuration to all servers within the cluster. |
SNMP Community String Configuration
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SNMP Notification Destination
Field | Value |
Host IP Address | VSM Probe IP Address |
Notification Type | Trap |
SNMP Notification Destination
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SNMP Notification Destination
Field | Value |
Host IP Addresses | Add New is selected |
Host IP Address | VSM Probe IP Address |
Port Number | Default is 162, change it only if needed |
SNMP Version | Choose either V1/V2C |
Notification Type Information | Trap |
SNMP Notification Destination Configuration – Add New Page
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SNMP Notification Destination Configuration Status
CUCM SNMP V3 Configuration
Navigate to Cisco Unified Serviceability>>SNMP>>V3>>SNMP Destination Configuration and follow the same steps described earlier to add SNMP V2 Destination
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SNMP V3 User configuration
Field | Value |
User Name | Enter SNMP User Name |
Authentication Required | Check the checkbox of Authentication |
Password | Enter the Password |
Protocol | Choose either MD5 or SHA |
Privacy Required | Optional/check the checkbox if required |
Password | Enter the password |
Protocol | Choose the preferred Protocol (DES/AES128) |
Accept SNMP Packets from Anyhost | Uncheck the checkbox |
Accept SNMP Packets only from these Hosts | Check the Check box |
Host IP Address | Enter the IP Address of the VSM Probe and click Insert |
Access Privileges | Choose ReadNotify Only |
Apply to All Nodes | Check the checkbox |
SNMP V3 User Configuration Page
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SNMP V3 Notification Configuration
CUCM syslog configuration
Navigate to Cisco Unified CM Administration >> System >> Cisco Syslog Agent >>Remote Syslog Server Name
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CUCM Syslog configuration
CDR Configuration
Navigate to Cisco Unified Serviceability>>Tools >> Control Centre – Feature Service >>Select Publisher from the drop down list and make sure All CDR services are up.
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Billing Application Server Parameters
Field | Value |
Host Name /IP Address | Enter Probe IP server |
Username | Enter username details for SFTP |
Password | Enter Password details for SFTP |
Protocol | SFTP |
Directory Path | \ |
Resend on Failure | Check the checkbox |
Billing Application Server Parameters
CUCM Backup Configuration
The following is required to configure VSM as destination for backup files. These Backup files will be sent from the VSM Probe to the Virsae Cloud.
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Enter the required details for the Backup Device
Backup Device Details
Field | Value |
Backup Device Name | Enter Any name |
Host name / IP Address | VSM Probe IP Address |
Path name | \ |
User name | VSM SFTP server username |
Password | VSM SFTP server password |
Number of backups to store on Directory | Leave it to default – VSM Probe will send the backups to Virsae Cloud. |
Configure backup scheduler by navigating to Backup >> Scheduler.
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Make sure the schedule status is changed to Enabled.
Schedule Backup Enabled
Web Portal Configuration
Add CUCM
Login to the VSM web portal using your credentials and password.
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Web Portal – Add CUCM Field Description
Field | Setting |
Vendor | Cisco Systems |
Product | Unified Communications Manager |
Equipment Name | Friendly name for this CUCM |
Username | Administrative Username |
Password | Administrative Password |
IP Address / Host Name | IP Address of server (Virtual in duplicated servers) |
Site | Free text field, this information will be included in alarm notifications from the VSM Workflow. |
Use Cisco APIs | Select if Using Cisco APIs for advanced options |
| Info |
|---|
| Site ID information in the ‘Site’ field will advise your NOC staff of the site where the Microsoft Server is physically located. This is particularly helpful when the customer has multiple sites. |
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CUCM SNMP V1/V2 Field Descriptions
Fields | Setting |
Version | V1, V2 |
SNMP Community String | Community String as administered on the CUCM |
SNMP V3
Web Portal – CUCM SNMP V3 Query
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CUCM SNMP V3 Field Description
Fields | Setting |
Version | V3 |
Username | SNMP V3 Username |
Authentication Protocol | SHA (recommended) |
Authentication Password | Password |
Privacy Protocol | DES (recommended) |
Privacy Password | Password |
Once all fields are populated Click on the Test Access button. This will test that VSM can connect to the CUCM using the settings you have entered:
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