• • • • Table of Contents

        Located in the System Health category, this dashlet provides a  high level overview of a customers Microsoft Teams call records, stream quality, and a summary breakdown of how Microsoft Teams is being used by call type, network type, audio devices and modalities.

        Dashlet Settings

        The dashlet can be set to a summary period of 1, 6, 12 or 24 hours. 

        - The Summary Period includes the time frame up to the last complete hour for the period selected. 

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      • Custom Site Name( available to view on medium size)

        Custom Sites allow provide a subset view of a subset of callsdata related to calls for the configured site.

        • Customs Sites can be defined as
          • a collection of IP Address ranges for a Custom Site name
          • a single IP Address where 'From' and 'To' IP Address range is the same.

        The Custom Site Name could be a country, a state, a city, a building or perhaps a Microsoft Teams Room.

        Note: Custom Sites must be configured on the Site Mapping tab of the Microsoft Teams Cloud Services Service to appear in the selection box of on the dashlet settings.

        Dashlet content

        For each call record there will usually be a minimum of 2 streams (talk and listen) and often more depending on number of participants and the modalities being used (Audio, Video, Screen sharing, etc). The total streams count will be larger than the total call records count.

        Call Records - total call records (for the chosen summary period)

        Duration - total call duration in seconds (for the chosen summary period)

        Participants - total participants from all call records for the chosen summary period

        • • participants may have joined more than one call in the selected summary period
          • participants may have joined the same call more than once, using different devices eg: desktop and mobile phone

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        Unique Participants - total unique participant names

        Stream Quality - an overview of quality (MOS) in summary table and graphical form for total streams. 

        
        

        Summary pie charts - shows how your users are engaging with Microsoft Teams.

      • Totals shown are for all streams and 

        - count both caller and callee on each Peer to Peer call

      • - count caller on each call for a Group Call

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        • • Call Type
            
            • Peer to Peer or Group Call

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