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            1. • Network Type
                 • eg: Wi-Fi, Wired, Mobile
               • Audio Device
                 • Microsoft Teams certificated headset type or Uncertified
                 • If a participant joins with their mobile device and transfers to their windows device on the same call then both audio devices are included in the total count
                 • Highlight if users supplied with a certified headset are choosing to use another uncertified audio device.
               • Modalities
                 • eg: Audio, Video, Screen sharing (audio only), Video screen sharing
            • Platforms - shows what types of devices are being used. 
              
              • If a participant joins with their mobile device and also with their windows device on the same call then both instances are included in the total count eg 1 x windows plus 1 x android.
            • Feedback Ratings - shows how the users rated the standard of their call.
              • Use this as the mechanism to report call quality issues directly to your IT Help Desk.

         2. Dashlet links 

         3. 
            

            Note that the following links from the dashboard are not available to Dashboard Only users.

            Info
            Hover on the following dashlet items and click will take the user directly to the following:  Call Records = Microsoft Teams Call records page Stream Quality = Mean Opinion Score Distribution report Modalities = Microsoft Teams User Activity report Platforms = Microsoft Teams Device Usage report Feedback Ratings = Session Quality User Feedback report

            
            

            Dashlet example - medium size

         4. When Custom Sites are selected in settings, use the dashlet menu to select Medium size to view.

            Click

             Click on any Custom Site to view specific site details in the main body of the dashlet.

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            Feedback Ratings

            Feedback Ratings uses the stars selected by the participants when presented the Microsoft Teams feedback form.

         6. The dashlet displays feedback for the selected summary period and uses the 'call end time' for it's source data. (Note: Feedback in Availability > User Feedback grid, uses 'call start time' when populating the page.)

         7. 
            

            • Excellent = 5 stars   (Green)
            • Good = 4 stars        (Green)
            • Fair = 3 stars           (Amber)
            • Poor = 2 stars         (Red)
            • Bad = 1 star            (Red)
            • Not Rated = 0 stars (Grey)    (where feedback was submitted but no stars were selected)

            Stream Quality (MOS)

            Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:

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