Dashlet Settings

The dashlet can be set to a summary period of 1, 6, 12 or 24 hours. 

The summary period includes the time frame up to the last complete hour for the period selected. 

Dashlet content

For each call record there will usually be a minimum of 2 streams (talk and listen) and often more depending on number of participants and the modalities being used (Audio, Video, Screen sharing, etc). The stream counts will be larger than the total call records count.

1. Stream Quality - an overview of quality in graphical form and summary table. 
2. User Summary shows how your users are engaging with Microsoft Teams and is displayed by;
   • Call Type
     • Peer to Peer or Group Call
   • Network Type
     • eg: Wi-Fi, Wired, Mobile
   • Audio Device
     • Microsoft Teams certificated headset type or Uncertified
   • Modalities
     • eg: Audio, Video, screen sharing
3. Platform Summary shows what types of devices are being used. 
4. Feedback Summary shows how the users rated the standard of their call.
   1. Use this as the mechanism to report call quality issues directly to your IT Help Desk

Note that the following links from the dashboard are not available to Dashboard Only users.

Feedback Ratings

Feedback Ratings uses the stars selected by the participants when presented the Microsoft Teams feedback form.

• Excellent = 5 stars   (Green)
• Good = 4 stars        (Green)
• Fair = 3 stars           (Amber)
• Poor = 2 stars         (Red)
• Bad = 1 star            (Red)
• No Rating                (Grey)    where the participant was presented the Microsoft Teams feedback form but has not selected any star rating

Stream Quality (MOS)

Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:

Custom Site Names( medium size and larger dashlets)

coming soon

Custom Site Locations Sites allow a view of a subset of calls.

• Customs Sites are can be defined as
  • a collection of IP Address ranges for a Custom Site name
  • a single IP Address range where 'From' and 'To' IP Address is the same.

The Custom Site Name could be a country, a state, a city, a building or

perhaps a Microsoft Teams Room.

Custom Sites must be configured in on the Site Mapping tab in Manage of the Microsoft Teams Cloud Services to appear in the selection box.

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Video Overview