This section serves to guide an administrator on the correct setup of the Avaya CMS ECHI data to be collected by Virsae Service Management.
The CMS server must be licensed to utilise ECHI and the ECHI Handler from Avaya Professional Services must be installed.
You can check if the ECH Handler is installed by checking if a specific directory exists on the CMS server:
- CMS R20 or older - /export/home/pserv/ech/
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- CMS R21 or newer - /opt/Avaya/cmsconnector/ech
The Transport of the ECHI Files to VSM can be either SFTP or FTP.
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Configure ECHI Handler for SFTP
On the CMS Server open either the /export/home/pserv/ech or /opt/Avaya/cmsconnector/ech directory, in this directory you should have an ech.conf file.
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Some versions of the ECH Handler on CMS Server are missing an entry in the /export/home/pserv/ech/ ism_ftp file. This missing entry means that the ‘CD=No’ parameter entered in the ech.conf file is not respected and the sftp transfer will fail.
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On the CMS Server open the /export/home/pserv/ech or /opt/Avaya/cmsconnector/ech directory, in this directory you should have an ech.conf file.
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