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When adding the Microsoft Teams Call Summary dashlet to the dashboard, it is located in the System Health category. The dashlet can be set to a summary period of 1, 6, 12 or 24 hours.
Dashlet content
- Stream Quality - an overview of quality in graphical form and summary table.
- User Summary shows how your users are engaging with MS Teams and is displayed by
- Call Type
- Network Type
- Audio Device
- Modalities
- Platform Summary shows what types of devices are being used
- Feedback Summary shows how the users rated the standard of their call with a graphical RAG bar and summary count.
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Hover on the following dashlet items and click will take the user directly to the following:
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Feedback Ratings
Feedback Ratings uses the stars selected by the caller/callee from participants when presented the Microsoft Teams call recordsfeedback form.
- Excellent = 5 stars (Green)
- Good = 4 stars (Green)
- Fair = 3 stars (Amber)
- Poor = 2 stars (Red)
- Bad = 1 star (Red)
- No Rating (Grey) where the user has clicked submit on the Teams Feedback participant was presented the Microsoft Teams feedback form but has not selected any star rating
Stream Quality (MOS)
Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:
Video Overview
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