View the real time status of your Trunks and the Edge used by that trunk. For each trunk you can see incoming calls, outgoing calls and total calls.
Clicking on a Trunk Base name will take the user to historical reports.
RAG colors are applied RAG colors apply for the following criteria:
Trunk Base name | Red | when all child trunks are down |
Trunk Base name | Amber | when one child trunk is down |
Trunk Base name | Green | when everything is up |
Genesys Cloud Edge | Red | when state value is inactive or deleted or when online value is off line |
Genesys Cloud Edge | Green | when active and online |