The Genesys Cloud Conversation Summary dashlet is located in the System Health category.

Dashlet Settings

The dashlet can be set to show a historical summary period of the previous 1, 6, 12 or 24 hours.

Dashlet content - Preview

Note that this displays COMPLETED calls. Calls in progress will not be included in the summary count.

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1. Stream Quality - an overview of quality in graphical form and summary table. 
2. Session Summary with pie charts shows how your users are engaging with Genesys Cloud and is displayed by:
   • Media Type by modality
   • Originating Direction (Inbound or Outbound)
   • Purpose eg: Agent, Customer, Campaign, External, IVR, Voicemail,  
   • Agents - Logged-In and configured

Stream Quality (MOS)

Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:

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