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- Stream Quality - an overview of quality in graphical form and summary table.
- Session Summary with pie charts shows how your users are engaging with Genesys Cloud and is displayed by:
- Media Type by modality
- Originating Direction (Inbound or Outbound)
- Purpose eg: Agent, Customer, Campaign, External, IVR, Voicemail,
- Agents - Logged-In and configured
Stream Quality (MOS
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Stream quality uses Mean Opinion Score (MOS) ratings and is color coded Red, Amber, Green as detailed below:
