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Pre-Requisites
For VSM to receive data from Genesys Cloud you will need an VSM Virtual Collector Administered. Details on adding a VSM Virtual Collector can be found here
The order of administration is as follows:
- Create VSM Virtual Collector
- Configure the Genesys Org
- Add the Genesys Org to the VSM Configuration
- Configure Amazon Event Bridge
Genesys Org Configuration
VSM uses Genesys API to collect data from Genesys Cloud. The following information is required to add Genesys Cloud to VSM:
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Uncheck check box next to the user
Click Save
You are now ready to add the Genesys cloud configuration to the VSM Web Portal. After this has been added there is a subsequent step to administer the Amazon Event bridge.
Web Portal Configuration
Add Genesys Cloud
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When you have completed the form click 'Add'.
Click on Copy button next to Genesys Cloud instance to copy Equipment ID and save it to Notepad, this is required for Amazon Event Bridge Configuration
The VSM Web Portal Configuration now now complete. Now you must administer the Amazon Event Bridge.
Amazon Event Bridge Configuration
Browse to Genesys Cloud Org
Click the 'Admin' button
Under Integrations, click on 'Integrations'
Click on ' 
Integrations' button
In the Search box, type 'EventBridge'
Locate the card titled Amazon EventBridge Source
Click Install.
After Installation is completed, From Details tab, accept the default name (Amazon EventBridge Source) or type a different name
Select the 'Configuration' tab
Genesys Org - Amazon Event Bridge Configuration
| Property Name | Value | |||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AWS Account ID | 595991313776 | |||||||||||||||||||||||||||||||||
| AWS Account Region | Use AWS AWS Region Based on your Genesys Org Location
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| Event Source Suffix | Genesys Cloud Equipment ID Value, | |||||||||||||||||||||||||||||||||
| Topic Filtering | Click on Select Topics and choose v2.users.{id}.activity
Click Save |
Click Save
Click the 'Details' tab
Click the toggle so that the integration is Active
Click 'Yes'.
The Genesys Cloud configuration Administration of Genesys Cloud CX is VSM is now complete.