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Hover on "Call Records" and click will take the user directly to the Call Records grid. Help about the Microsoft Teams Call Records Grid can be found here... |
Feedback
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Ratings
Feedback Ratings uses the stars selected by the caller/callee from the Microsoft Teams call records
- Excellent = 5 stars (Green)
- Good = 4 stars (Green)
- Fair = 3 stars (Amber)
- Poor = 2 stars (Red)
- Bad = 1 star (Red)
- No Rating (Grey)
- Bad = 1 star
- Poor = 2 stars
- Fair = 3 stars
- Good = 4 stars
- Excellent = 5 stars
- No Rating - where the user has clicked submit on the Teams Feedback form but has not selected any star rating.
Stream Quality
Stream quality uses MOS Ratings and is colour coded Red, Amber, Green
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