Pre-Requisites
For VSM to receive data from Genesys Cloud you will need an VSM Virtual Collector Administered. Details on adding a VSM Virtual Collector can be found here
Genesys Org Configuration
VSM uses Genesys API to collect data from Genesys Cloud. The following information is required to add Genesys Cloud to VSM:
- Client ID
- Shared Secret
- Base URL
In order to obtain the required fields the following steps need to be executed on Genesys Org.
- Create an OAuth Client
- Authorize New Client
Create an OAuth Client
Browse to Genesys Cloud org
...
Select the Vendor Genesys and Service Pure Cloud Service
Web Portal - Add Genesys Cloud Field Description
| Field | Value | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Vendor | Genesys | ||||||||||||||||||||||
| Service | Pure Cloud Service | ||||||||||||||||||||||
| Friendly Name | Friendly Name for Genesys Cloud | ||||||||||||||||||||||
| Client ID | Client ID displayed under the added application | ||||||||||||||||||||||
| Base URL | Use URL Based on your org Location as below
| ||||||||||||||||||||||
| Shared Secret | Client Secret displayed under the added application
|
...
When you have completed the form click 'Add'.
Administration of Genesys Cloud CX is VSM is now complete.