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Ribbon provides both hardware and software-based solutions. Ribbon hardware Edge SBCs can act as full-fledged service demarcation devices for enterprise edge networks and the existing UC / CC application provided . They can provid analogue or digital ports to simplify migration of legacy PBXs, call centers and analogue devices.
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- Security - Topology hiding, encryption, protection against Denial of Service attacks
- Multivendor interoperability - Interoperability with leading PBXs, cloud UC services, SIP endpoints and SIP trunking trunk providers
- Microsoft Teams - Certified for Microsoft Teams Direct Routing
- Session routing - Advanced call routing features such as Active Directory/LDAP server routing integration and onboard call forking
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VSM collects and stores configuration, capacity and availability information relating to the consumption of all essential Ribbon Edge SBC resources. This data is mined at all levels in the stack. It stores this information for reporting, trending and analytical purposes. VSM specifically targets critical areas in Ribbon Edge SBCs that indicate business-impacting issues.
If any changes are made to the architecture, the dashboard will automatically reconfigure itself to measure and display critical capacity data based on the current configuration, without human intervention.
Items monitored include not only server the central processor, but also essential aspects of the configuration which have their own specific requirements and capacity limitations. This information is presented by way of several different dashboards within Service Desk.
The purpose of the dashboards is three-fold:
- To enable IT teams to proactively identify potential issues and prevent outages
- To provide real time view of overall Edge SBC health at glance without having to rely on end-user reporting problems
- In the event of a service-impacting incident to significantly reduce the Mean Time to Repair (MTTR) and therefore to reduce the impact on business operations by quickly identifying the root cause
General System Health
- Processor
- Memory
- UPTimeUptime
Network Connectivity
Network connectivity shows the response time based on a ping requests sent to the equipment. Failed ping tests will result in an alarm being raised. Criteria defining ping failure is flexible, and is set in Network Connectivity configuration settings