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VSM and Ribbon Edge SBC System Health

VSM collects and stores configuration, capacity and availability information relating to the consumption of all essential Edge SBC resources. This data is mined at all levels. It stores this information for reporting, trending and analytical purposes. VSM specifically targets critical areas in Ribbon Edge SBCs that indicate business-impacting issues.

If any changes are made to the architecture, the dashboard will automatically reconfigure itself to measure and display critical capacity data based on the current configuration.

Items monitored include not only server processor, but also essential aspects of the configuration which have their own specific requirements and capacity limitations. This information is presented by way of several different dashboards within Service Desk.
The purpose of the dashboards is three-fold:

• To enable IT teams to proactively identify potential issues and prevent outages
• To provide real time view of overall Edge SBC health at glance without having to rely on end-user reporting problems
• In the event of a service-impacting incident to significantly reduce Mean Time to Repair (MTTR) and therefore to reduce the impact on business operations by quickly identifying the root cause

General System Health

• Processor
• Memory
• UPTime

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Network Connectivity

Network connectivity shows the response time based on a ping requests sent to the equipment.  Failed ping tests will result in an alarm being raised. Criteria defining ping failure is flexible, and is set in Network Connectivity configuration settings