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Once You click Save it will show the list of roles assigned to the user.
Test new user account
Make sure you can sign in to CUCM with the newly created account by signing out and sign back in again with the your new account.
CUCM SNMP Configuration
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Browse to the CUCM then select '"Cisco Unified Serviceability' " from the navigation menu.
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Navigate to SNMP>V1/V2>Community String
SNMP V1/V2
SNMP Community String Configuration
From the drop-down List Choose the server you want to configure SNMP and click find>>Add new if none was configured.
SNMP need SNMP needs to be configured on all the servers in the CUCM Cluster.
SNMP Community String Configuration
Fill in the SNMP Community String Page with the following values.
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Field | Value |
Community String Name | Enter the required Name |
Hosted IP Address Information | Choose one of the following based on the client requirements 1- Accept SNMP Packets from Any host. 2- Accept SNMP Packets only from these Hosts If you choose Accept SNMP Packets only form these hosts make sure to enter IP Address of VSM Probe server under Host IP Address |
Access Privilege | Choose ReadNotifyOnly unless something else required from the customer |
Apply to All Nodes | Check the check box to apply configuration to all servers within the cluster. |
SNMP Community String Configuration
SNMP Sample Configuration
When you click save warning will display notifying of restarting SNMP Master Agent Service for the change to take effect, click ok to restart the service.
SNMP Service Restart
Once completed the following message display with the status of the restart.
SNMP Service Restart Status
Configure CUCM to send SNMP Traps by navigating to SNMP>>V1/V2>>Notification Destination
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Field | Value |
Host IP Address | VSM Probe IP Address |
Notification Type | Trap |
SNMP Notification Destination
Choose server >>Find>>Click Add New
SNMP Notification Destination Server Selection
The following page appearappears, from the drop-down list choose "Add newNew".
SNMP Notification Destination Configuration
SNMP Notification Destination Configuration Drop Down List
Enter the Values in the page as per the following table.
SNMP Notification Destination
Field | Value |
Host IP Addresses | Add New is selected |
Host IP Address | VSM Probe IP Address |
Port Number | Default is 162, change it only if needed |
SNMP Version | Choose either V1/V2C |
Notification Type Information | Trap |
SNMP Notification Destination Configuration – Add New Page
SNMP Notification Destination Configuration Sample Configuration
Once you choose Notification Type Community String Information will display.
Choose the community String created earlier and check apply to All Nodes.
SNMP Notification Destination Configuration – Apply To All Nodes
Click ok for the pop to restart the SNMP Master Agent Service as before unless client want to do it later.
Notification Destination Service Restart.
Once restart is completed SNMP Notification Destination Configuration will show the new Destination IP Address.
SNMP Notification Destination Configuration Status
CUCM SNMP V3 Configuration
Navigate to SNMP>V3>UserSNMP> V3> User
SNMP V3 User Configuration
Select Server from the drop-down list and click find.
SNMP V3 User Configuration
Click Add New to create SNMP User
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Field | Value |
User Name | Enter SNMP User Name |
Authentication Required | Check the checkbox of Authentication |
Password | Enter the Password |
Protocol | Choose either MD5 or SHA |
Privacy Required | Optional/check the checkbox if required |
Password | Enter the password |
Protocol | Choose the preferred Protocol (DES/AES128) |
Accept SNMP Packets from Anyhost | Uncheck the checkbox |
Accept SNMP Packets only from these Hosts | Check the Check box |
Host IP Address | Enter the IP Address of the VSM Probe and click Insert |
Access Privileges | Choose ReadNotify Only |
Apply to All Nodes | Check the checkbox |
SNMP V3 User Configuration Page
SNMP V3 User Configuration Example
Click ok to the pop up to restart SNMP master agent for configuration to take effect
SNMP Master Agent Pop UP to restart the service
Once restart is completed SNMP user configuration will be displayed with the new user configured.
SNMP V3 User Configuration
Navigate to Snmp >> V3 >> Notification Destination
SNMP V3 Notification Destination
Choose server >>Find>>Click Add New
SNMP Notification Destination Server Selection
The following page appear, from the drop down list choose Add new.
SNMP Notification Destination Configuration
SNMP Notification Destination Configuration Drop Down List
Enter the Values in the page as per following
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Field | Value |
Host IP Addresses | Add New is selected |
Host IP Address | VSM Probe IP Address |
Port Number | Default is 162, change it only if needed |
SNMP Version | Choose either V1/V2C |
Notification Type Information | Trap |
| Security Level | Choose based on the security Level configured in the the user |
| User Information | Check the check box next to user created |
| Apply to All Nodes | Check the check box next to Apply to All Nodes |
Click Insert.
SNMP Notification Destination Configuration Sample Configuration
Click ok to the pop up to restart SNMP master agent for configuration to take effect
SNMP Master Agent Pop UP to restart the service
CUCM Syslog configuration
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Syslog Severity for Remote Syslog messages >> Choose based on the requirements
CUCM Syslog configuration
CDR Configuration
Navigate to Cisco Unified Serviceability
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Start the services if it was deactivated or stopped.
Control Centre – Feature Service CDR Services
Navigate to Cisco Unified Serviceability >> Tools >> Control Centre – Network Services >> Select Publisher from the drop down list and make sure all CDR services are up.
Control Centre – Network Services Publisher CDR Services
Navigate to Cisco Unified Serviceability >> Tools >> Control Centre – Network Services >> Select Subscriber from the drop down list and make sure CDR Agent service is running.
Repeat the above step for all subscribers in the Cluster.
Control Centre - Network Services Subscriber CDR Service
Navigate to Cisco Unified CM Administration >> System >> Service Parameter >> Call Manager Service. Set the CDR Enabled Flag to True. This has to be done for all the nodes in the server.
CUCM Service Parameters Configuration
Set up CDR Enabled Flag and CDR Log Calls with Duration to True
Repeat above step for all CUCM Servers in the cluster.
navigate to System >> Service Parameter >> Call Manager Service>> Clusterwide Parameters >> Call Diagnostics Enabled parameter to Enabled Only When CDR Enabled Flag is True
Setup Call Diagnostics – Enable CMR
Now add SFTP server/Billing Server where the files are to be sent. Navigate to Cisco Unified Serviceability > Tools > CDR Management and add new billing server.
CDR Management Page
Billing Application Server Parameters
Field | Value |
Host Name /IP Address | Enter Probe IP server |
Username | Enter username details for SFTP |
Password | Enter Password details for SFTP |
Protocol | SFTP |
Directory Path | \ |
Resend on Failure | Check the checkbox |
Billing Application Server Parameters
Anchor CUCM Backup Configuration CUCM Backup Configuration
CUCM Backup Configuration
| CUCM Backup Configuration | |
| CUCM Backup Configuration |
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Navigate to Backup >> Backup Device >> Add New
Disaster Recovery Page
Enter the required details for the Backup Device
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Configure a schedule backup based on your scenario, recommended Daily backup after hours.
Backup Schedule
Click on Save and notice the warning as shown in the image. Click on OK in order to move forward.
Backup Warning
Once the Backup Schedule is created, click on Enable Schedule
Enable Schedule
Make sure the schedule status is changed to Enabled.
Schedule Backup Enabled
Web Portal Configuration
Add CUCM
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