An important factor that drives end-user perception is the consistency of call quality. If quality varies throughout the call, the end-user is much more likely to be dissatisfied.
VSM displays the range of call quality being experienced by end-users, in real time. Users are at their happiest when the MOS score range is narrow AND consistently at 3.5 and above. Both factors are very important.
This dashboard provides support teams with a valuable insight into the end-user satisfaction.
