Call rate is an important measurement for Avaya Communication Manager. The BHCC (Busy Hour Call Completions) ultimately drives the requirement on server processing power.
The Call Rate report provides traffic data for all calls (incoming, outgoing, and intercom) completed on the Avaya Communication Manager server during the selected time range. The report also shows the busiest 36-second interval (1 one-hundredth of an hour).
Identify over an extended time period the true loading in BHCC
Use as an indicator for server hardware upgrade
In the example below, over 32,000 calls were completed in the busiest hour. The busiest interval (36 second period) saw 438 calls completed.
