This report provides an overview of the feedback users are providing via the Microsoft Teams user feedback form, that is presented to participants at call completion.

Report content

• Percentage breakdown by Star Rating for 1 - 5 star selection.

• Total calls per day (blue line)  - use right hand axis value
• Total calls given a rating - use left hand axis value:
  • 1 star = Bad
  • 2 star = Poor
  • 3 star = Fair
  • 4 star = Good 
  • 5 star = Excellent

• The percentage of total calls for the period selected, by the Microsoft Teams feedback options selected for
  • Audio
  • Video 
  • Screen Sharing

Figure 1 - Session Quality User Feedback report

Microsoft Teams Call Quality Feedback form

Figure 2 - Session Quality Feedback form presented by Microsoft Teams at call completion